Job description
Status: Full-Time/Non-exempt
Reports to: Assistant YouthLine Director of Portland
Location: Portland, OR
YouthLine Team Lead Position Summary: This position will assist and mentor YouthLine Peer Helpers and Coaching Volunteers between the hours of 2:30 PM – 10:30 PM with clinical support from a Master’s level Supervisor. Flexibility to work all days is preferred, but Thursdays through Mondays currently have the greatest need for coverage. YouthLine Team Leads also answer acute crisis and referral calls and texts with care and compassion on the YouthLine and may assist in YouthLine outreach and education programs focusing on social media, community partners, and schools.
YouthLine Team Lead Responsibilities:
- Demonstrate the culture of Lines for Life by modeling behavior that supports the goals and philosophies of Lines for Life and the YouthLine.
- Assist peer volunteers with answering calls, texts, and chats on the YouthLine, a teen-to-teen crisis and help line, with compassion in accordance with Lines for Life’s training expectations and scope.
- Consult with the YouthLine Supervisor on complex calls, texts and chats.
- Establish rapport with YouthLine volunteers and callers, and act as a resource of knowledge and systems use for volunteers.
- Debrief with YouthLine volunteers after texts, chats and calls as needed.
- Help with training new volunteers and support YouthLine’s mentorship program.
- Maintain YouthLine procedures.
- Work independently in triaging YouthLine calls, texts and chats so that the lines remain available for callers in escalated crisis and support the YouthLine supervisor with call flow management of the YouthLine.
- Participate in community outreach/education events and coordination of activities.
- Attend monthly YouthLine staff meetings.
- Performs other duties, such as call center and light maintenance, and administrative and organizational tasks as needed.
YouthLine Team Lead Requirements
- Bachelor’s Degree in related social sciences field or ability to meet Qualified Mental Health Associate (QMHA) qualifications through a combination of training, education and experience (https://mhacbo.org/media/QMHA.Worksheet_PDF.pdf).
- Crisis Intervention Experience preferred and ability to attend YouthLine Trainings and an Applied Suicide Intervention Skills Training (ASIST) if not already completed.
- Experience working with youth, including having the ability to establish rapport and mentor youth.
- Proficient with a web-based computer environment, including ability to use Office 365, text and chat software, multi-line phone systems, and electronic health records.
- Excellent communication and interpersonal skills.
- Ability to mentor youth.
- Ability to handle stress.
- Must be available to regularly work from the Portland office between the hours of 2:30 pm – 10:30 pm. This position will work 5 days per week, but the days may vary based on the scheduling needs.
YouthLine Team Lead Compensation Package: The starting salary for this position is $22.30-23.30/hr. for individuals with Bachelor’s degrees in a related field or QMHA qualifications. Lines for Life also offers a great benefits package valued at over $9,500 that includes full coverage for employee health, dental, vision, short- and long-term disability, and life insurance premiums; a matching 401K plan; a flexible spending plan; an employee assistance program; a free fitbit and gym access.
This job description is not meant to be an all inclusive list of duties and responsibilities, but constitutes a general definition of the position’s scope and function in the company. Lines for Life is an equal opportunity employer.
Lived Experience: Lines for Life encourages individuals with lived experience to apply. This includes individuals who have undertaken their own recovery journey or supported someone through a recovery journey from mental health conditions, suicidal struggles, and/or substance abuse. They have the capacity to draw upon and use their own lived experiences to help others and prevent suicide and substance abuse and promote mental wellness.
EEO: Lines for Life strives to create a diverse, inclusive environment to better represent the communities that we serve. We are an equal opportunity employer.
All Lines for Life employees must be approved to work by the Oregon Department of Human Services’ Background Check Unit. Background checks are completed after a conditional offer of employment has been extended.
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