Job description

About HGS

We are HGS; a global BPM company with more than 21,600 employees spread across 6 countries making a difference to some of the world’s leading brands across verticals. Our mission is to innovate, optimise, and grow our clients’ business with the perfect balance of technology and people. The culture of growth, learning, support and mentorship, compassion, and dynamism are the pillars of every employee’s life at HGS.

Job Description

Your Impact: As a Customer Sales Representative, you’ll have the ability to work in a collaborative and engaging environment with one goal, connecting consumers with products that add value to their lives! We’ll train you to be an expert in your field, so you can confidently deliver an amazing customer experience. You’ll field customer inquiries, identify the unique needs of each customer, match customers with products and services, exercise emotional intelligence, and leave the customer with peace of mind that they found the right financial solution to meet their lifestyle!

So, what does a day in the life of a Customer Sales Representative look like?

• Communicate with customers through inbound calls – that’s right, no outbound sales or prospecting required
• Identify customer needs through active listening to sell, upsell and cross-sell products that meet customer needs for their spending and lifestyle habits
• Take a consultative approach with customers already interested in our products and close the sale through our customer-focused approach to each interaction
• Use multiple computer systems to research products, services, and price points that meet the needs of the customer
• Document customer needs, interactions, and outcomes in the appropriate tool or system
• Provide peace of mind to customers by championing all banking and financial compliance practices
• Creating a “WOW” factor in every interaction through exceptional communication skills, taking ownership of the interaction, and speed of service
• Regular 1:1 coaching sessions with your supervisor to ensure you regularly meet key performance indicators

Why Choose Us?

HGS is a global leader in customer experience management. With more than 44,000 employees spread across 7 countries, our mission is to make our clients more competitive by providing exceptional experiences. Powered by a people-first philosophy and experience serving over 900 of the world’s leading brands, HGS is the perfect place to build your future!

Plus, working with HGS comes with benefits like:

• $14 hourly and overtime opportunities
• Performance-based sales bonuses
• Access to 50% of your earned income before payday
• Best in class medical, dental, and vision benefits
• Tuition Reimbursement
• Refer-A-Friend bonuses
• Employee assistance programs
• Flexible Schedule Options
• Career advancement in a fast-growing organization
• People focused environment where you’ll make lifetime connections and friendships

What we are looking for:

So what really makes a great Customer Sales Representative? Think of yourself as a problem solver who will have the opportunity to guide customers to the right financial products that provide value back to the customer through everyday spending habits. If you’re compassionate, energetic, bold, and want to work in a customer-centric role with an amazing upside for bonuses, you’ll love this role.

Requirements:

To be successful, you’ll need these qualities;

• You’re at least 18 years of age
• You have a High School Diploma or equivalent
• We operate 7 days a week from 5 AM to 1 AM and offer a variety of schedule options, but you have some flexibility as business needs may change
• You have at least 6 months of customer service experience in a sales or loyalty program environment and you understand the value of coaching/feedback
• You have retail or call center experience and you’re not afraid to make product recommendations to customers actively shopping
• Demonstrate a caring, supportive and friendly nature in every interaction with the upmost confidence
• You’re computer savvy, comfortable sitting at a desk and working with multiple monitors
• You’re results oriented and enjoy setting and crushing your goals!

Job Type: Full-time

Pay: $14.00 per hour

Benefits:

• Dental insurance
• Tuition reimbursement
• Vision insurance
• Work from home

Work Location: Remote

johnandkristie.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, johnandkristie.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, johnandkristie.com is the ideal place to find your next job.