Job description
The Showing Assistant is responsible for answering incoming calls, scheduling appointments, contacting all associated parties, recording in Appointment Manager software, and providing administrative support to enable the Showing Coordinators to perform their duties. The position requires a personable, team-oriented and professional disposition as well as a high level of verbal communication skill. Must be able to clearly and accurately explain detailed instructions to caller. Requires ability to multi-task, simultaneously using software while communicating to caller.
Essential Job Responsibilities
Essential Job Responsibilities
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Answer incoming calls to set, reschedule or cancel appointments by contacting all parties involved to include, but not limited to, buyer’s agents, listing agents, agent assistants, homeowners, builders, home-tenders, tenants, estate executors, maids/housekeepers, nanny/caregivers, concierge, guards. Pay close attention to specific handling instructions for each listing.
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Assist with Prime/Back-up notification calls, check department emails, check department phone messages, record appointment counts, call for early appointments, take out trash, call manager with a weekend recap report, transfer calls at time of close to last Prime agent.
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Be available to MTSIR agents for emergency requests which may include, but not limited to, accessing MLS info, locating phone numbers, accessing feedback info, reporting showing frequency of listings, etc.
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Other duties assigned by manager or “anchor” to assist in the operation of the office / department.
Qualifications/Selection Criteria:
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Must handle heavy call volume / multiple calls at once
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Excellent customer service / communication skills
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Ability to accurately book appointments and give instructions
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Basic PC skills required, using simultaneously with telephone calls
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Real Estate industry experience with HAR, MLS, Matrix, Appointment Manager, ShowingSmart, or Showing Time is a plus!
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Exciting News: We are excited to announce that Realogy is now Anywhere Real Estate Inc. It will take a few months for us to transition to our new brand. For more information about this change, please click here .
EEO Statement: EOE AA M/F/Vet/Disability
Compensation Range:
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