Job description
Responsibilities:
- The Installation Coordinator (IC) coordinates the installation schedule for in-home and business-to-business flooring and window treatment (where applicable) installations.
- The IC takes the necessary actions to address customer installation concerns with the goal of securing customer satisfaction.
- Coordinate the daily load of subcontractor assignments and job fulfillment obligations.
- Foster strong working relationships with installers and focus on retention efforts.
- Probe and penetrate new installation revenue streams through Change Order management while simultaneously holding steady to existing labor models and arrangements.
- Perform random job-site visits to evaluate subcontractor performance and working conditions.
- Respond to customer concerns and provide excellent customer service during and after installation as necessary.
- Coordinates the performance, development and expectations of independent subcontractors and provide meaningful feedback and coaching.
- Coordinates installation/sales opportunities using practical installation experience, common sense, and integrity.
- Evaluate customer installation concerns before, during and after installation.
- Collaborate with other departments to ensure a successful project completion
Qualifications:
- High School Diploma or GED required, Associate’s Degree preferred
- Microsoft Excel, Microsoft Word, and Microsoft Outlook required
- Knowledge of Home Improvement industry is a plus.
- Bilingual fluency in English and Spanish a plus.
- Ability to work as a team with support departments outside of the branch
Benefits:
- Employees are eligible for numerous benefits including:
- Quick enrollment into our benefit plans. Eligibility is first of the month following just two weeks of employment.
- A premium 401K Investment Plan, with the company matching your amount invested dollar for dollar up to 4% with no vesting. Find another Company that can beat that!
- Medical Insurance with several plan options and a Health Savings Account to meet you and your family’s health needs.
- Prescription Drug Coverage
- Dental Insurance – Twice a year visits at no cost.
- Vision Insurance with materials coverage
- Flexible Spending Accounts for Medical & Dependent Care
- Wellness Program – A best in class program offering substantial awards payable right on your paycheck
- Basic Life Insurance and AD&D
- Short Term Disability Coverage
- Long Term Disability Coverage
- Employee Assistance Program
- Paid Holidays including Floating Holidays
- Paid Time Off (PTO) that grows with years of service
- Empire Perks – An employee discount purchasing program offering you great savings on the things you want.
johnandkristie.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, johnandkristie.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, johnandkristie.com is the ideal place to find your next job.