Company Description

MelroseWakefield Healthcare is a coordinated system of hospitals, physician practices and community-based services providing care for communities throughout north suburban Boston. We are distinguished by the range of clinical care and services we provide locally for the continuum of care in clinical collaboration with Tufts Medical Center, as well as an affiliation with the Lawrence Memorial. Our focus is simple: a better approach to providing health care, we bring together top-quality primary, emergency and specialty care, locally. Everything you and your family need, right in your neighborhood to be your best healthy.

Job Description

*This position is not remote.*

Provides continuous observation and surveillance of assigned patients from a remote monitor station via live feed video. Supports clinical staff by identifying risky behaviors and verbally redirecting the patient, summons staff when necessary, and handles emergencies and troubleshooting appropriately. Knowledgeable and supportive of patient and institutional confidentiality and related hospital policies.

Demonstrates understanding and proficiency in the use of the AvaSys TeleSitter Solution software.

Maintains visual observation at all times. Verbally redirects patient over a digital 2-way audio device that is in the patient room. Immediately summons the nursing staff if the patient requires assistance.

Demonstrates the knowledge and skill necessary to provide the appropriate care to this patient population based on the patient's individualized treatment plan as delegated by the RN.

Participates in hand-off of pertinent information/behavior about assigned patients when arriving and upon completion of shift assignment.

Provides patient with explanations as necessary, but does not counsel or provide opinions. Demonstrates behaviors in line with Service Excellence.

Seeks help or advice as soon as possible when the patient appears to pose a threat to themselves or others. Participates in the collaborative identification and reporting of patient safety issues. Assures patient environment safety. Seeks assistance with removal of any potential safety hazard from the room and reports findings to Charge Nurse.

Demonstrates safe work practices and attitudes, follows safety rules, works to prevent unsafe conditions and behaviors, and participates in organizational and department safety programs.

Documents behaviors and events according to hospital policy and procedures, either on paper or electronically.

Initiates troubleshooting when there is a problem with either the software, hardware, or server. Contacts RN staff and IT support as appropriate.

Transfers patient log/information (if paper) to the hospital according to the process set up to that specific hospital site once the patient is discharged from AvaSys.

This position is not remote.

Week 1 Thurs & Fri 11p-7a
Week 2 Wed, Thurs & Sat 11p-7a

or

Week 1 Thurs & Fri 3p-11:30 p
Week 2 Wed, Thurs & Sat 3p-11:30p

Qualifications

EDUCATION:

High School diploma or equivalent. Requires in-service training.

EXPERIENCE:

Must be able to communicate effectively - must be able to work as a team member. Prior experience in working with patients is helpful.

SKILLS/ABILITIES:

Good communication skills. Good telephone etiquette. Able to identify scope of task and perform it in a timely and efficient manner.

Additional Information

All your information will be kept confidential according to EEO guidelines.

AMERICANS WITH DISABILITIES STATEMENT:

Must be able to perform all essential functions of this position with reasonable accommodation if disabled.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed, as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. MelroseWakefield Healthcare reserves the right to modify position duties at any time, to reflect process improvements and business necessity.

COVID-19 POLICY:

Please note that effective October 1, 2021, as a condition of employment at MelroseWakefield, all employees and new hires must have received their complete dose of the COVID-19 vaccine, unless they have been granted an exemption.