Position: CTSTI Training Coordinator & Technical Support Representative

Reporting: Director of Training

Description: Full time position within CSI, CTS Training Institute (?CTSTI?). General responsibilities as a member of the sales and marketing team focusing on the support and coordination of training and product education.

Requirements: This is a full-time position requiring flexibility, confidence, public speaking skills, management of documentation, and organization skills. The TC/TSR must possess good time management skills, strong interpersonal skills, and at times the ability to work without close supervision.

Duties:

Management of Fixed Assets -

• Responsible for the management, accountability, and readiness of all assets related to training and demonstrations, which includes but is not necessarily limited to the following: launchers, weapon accessories, weapons, munition training accessories, VENOM demo kits, and aerosol accessories.
• Support CSI sales staff in the preparation and shipment of assets for demonstrations and courses.
• Responsible for the organization and security of the training storage area.

Training Coordination

• Provide monthly updates to sales and marketing on training requests, host prospects, and sales on tentatively scheduled courses.
• Proactively seek paid participation in scheduled training courses through the distribution of course fliers and interaction with distributors, reps, and endusers.
• Provide course descriptions and field technical questions regarding training courses.
• Prepare and support training courses and sales demonstrations as requested by Director of Training.
• Post course disposition of afteraction reports, certificates, and course critiques, and document retention.
• Maintain an ongoing list of course attendees to be included in a marketing database.
• Manage training account billing and accounts receivable to ensure a high percentage of course prepayments.

Training Courseware & Document Management

• Maintain CSI training manuals and lesson plans to include current and past versions.
• Maintain archives of training materials, attendance, certificates granted.
• Preparation of training manuals to be shipped for training classes.
• Maintain an inventory training manuals and promotional items for training and advise on reordering.
• Maintain the Training ?P&L? keeping up with all CTSTI revenues and expenses.

Technical Support and Assistance

• Acquire product knowledge to provide technical support as needed to customers.
• Conduct or assist in demonstrations at the factory or in the field.
• Conduct or assist in factory visitor tours and product demonstrations.
• Assist all sales and marketing efforts as needed.