DDI Technology is seeking a Title Supervisor to join our team in Irmo, SC.

DDI Technology, a wholly-owned subsidiary of IAA Holdings LLC provides a complete automotive titling and registration suite for financial institutions and dealers dedicated to excellence, DDI continues to focus on superior products, professional and consulting services in the areas of Electronic Liens and Titles.

The Title Supervisor is responsible for the oversight, supervision, and development of a team within the Title Center. In conjunction with the Title Manager, the Title Supervisor ensures Service Level Agreements (SLAs) are met and processing timelines and compliance coincide with applicable state and federal laws.

Key Accountabilities:

• Supervises the processing team and handles all customer issues in the absence of the Title Manager
• Assists Title Manager in the timely and efficient flow of all necessary documents in accordance with applicable codes, processes, and SLAs (Service Level Agreements)
• Audits the assigned team’s workloads, processes, and reports
• Supervises staff and monitors their work to ensure accuracy and completion of tasks
• Monitors productivity and efficiency through the custom dashboards and reports
• Resolve direct reporting employee issues and reaches out to Title Manager and Director of Title Operations as needed
• Assists the TRS team and customers with any DMV questions or processes
• Organizes and leads the team processing large title projects such as duplicate titles, transfers, and registrations
• Monitors and updates the Microsoft TRS Teams application
• Trains new Title Clerks, Title Specialists, and Lead Title Specialists for the assigned team
• Reports staff SLAs and concludes leading factors for missing SLAs
• Provides tools to aid in excellent customer service
• Conducts regular meetings with all department personnel to communicate policies and review issues or opportunities
• Performs other requests/directives issued by the Title Center Manager or Director of Title Operations

Additional Information:

• Bachelor’s degree and 1 year of customer service and management experience or an acceptable combination of education and experience
• 2+ years State/National vehicle title processing experience
• Excellent ability to multi-task and manage competing priorities to meet deadlines
• Strong customer service, organizational, interpersonal, verbal, and written communication skills.
• Flexibility and ability to adapt to a fast-paced culture, changes in the environment, and shifts in priorities

Education Experience:

• Bachelor’s Degree
• 2+ Years
  
  DDI Technology is a leading electronic title and registration technology firm providing title administration and processing services for vehicle dealers and lenders. DDI Technology is a proud member of the IAA Holdings LLC family of companies and focuses on delivering superior products, professional service and hi-touch customer service for all areas of vehicle title management.

To learn more, please visit www.dditechnology.com

In return for your excellent skills and abilities, we offer a benefits package including: health insurance, 401K, STD/LTD, Life Insurance/AD&D, paid holidays, and vacations.

IAA Holdings LLC is committed to providing equal employment opportunities regardless of race, religion, creed, color, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, veteran status, citizenship status, or marital status.

IAA is a drug-free workplace. EEOE

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)