POSITION OVERVIEW

Applications accepted from: ALL PERSONS INTERESTED
Job Classification: SENIOR POLICE TELECOMMUNICATOR
Posting Number: 25407
Division: EMERGENCY COMMUNICATIONS
Reporting Location: 5320 NORTH SHEPHERD
Workdays & Hours: * VARIOUS SHIFTS/ROTATING HOURS

• Subject to change

DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS
Performs law enforcement services by receiving, processing and transmitting public safety information and criminal justice data for the agency using a computer-aided dispatch system, digital radio system, and other modes of communications to accomplish duties. Dispatches calls for service of reported incidents to police patrol units within Departmental time standards following policies and procedures. Constantly monitors all activities of field police units to help ensure unit availability and officer safety. Maintains a professional demeanor when coordinating with other dispatchers, divisions, citizens and/or other agencies as required. Demonstrates outstanding communication skills and record-keeping duties relative to law enforcement and emergency service/public safety applications. Responds to inquiries and/or provides information relative to service incidents; provides information to other dispatchers, Divisions, or Agencies in accordance with department and division policy. Able to multi-task duties and maintain a calm, professional demeanor while working under stressful situations. Employees may be required to work overtime. This position is considered an "Essential Employee" during times of severe weather or other emergency conditions for the continued operation of critical functions and for special emergency preparedness functions. Will perform all duties as assigned.

WORKING CONDITIONS
The position is physically comfortable; the individual has discretion about walking, standing, etc.

"Must be able to pass a criminal background check, obtain and maintain federally mandated security clearances where required."

If applicable, the applicant’s past performance evaluations, past and present supervisory recommendations, and/or Internal Affairs complaint history will be reviewed and considered .

MINIMUM REQUIREMENTS

EDUCATIONAL REQUIREMENTS
Requires a high school diploma or a GED

EXPERIENCE REQUIREMENTS
Two (2) years of customer service experiences or telecommunicator experience in an emergency communications facility are required.

LICENSE REQUIREMENTS
Must provide certification of successful completion of, or complete within one (1) year of employment a telecommunications-training program in compliance with the Texas Commission on Law and Enforcement (TCOLE) guidelines.

PREFERENCES

Preferences will be given to those applicants with experience in a call center or an environment similar to Public Safety (e.g. Police or Fire). Quality customer service in a fast-paced environment is critical. An applicant with previous Public Safety/Law Enforcement dispatching experience is highly preferred.

**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.**

GENERAL INFORMATION

SELECTION/SKILLS TESTS REQUIRED
Must be able to demonstrate proficiency on a PC keyboard test and pass all City administered written tests. Applicant must pass a hearing, psychological evaluation and polygraph test.

SAFETY IMPACT POSITION
YES, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

SALARY INFORMATION
Factors used in determining the salary offered include the candidate’s qualifications as well as the pay rates of other employees in this classification.

Pay Grade 17

APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.

To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call (713-308-1289).

If you need special services or accommodations, call (713-308-1289). (TTY 7-1-1)

If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

EOE – Equal Opportunity Employer
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.