Job description
Our client is a growing, innovation-driven company on the forefront of delivering medical devices to save lives, and software solutions to improve efficiency. With customers in more than 140 countries, they continue to expand their reach, as well as their product offerings. Hospitals, emergency medical services (EMS), and others trust them to provide high-quality products and exceptional customer service. They are in need of a
Technical Support Representative I.
Job Summary:
The Technical Support Associate is responsible for tier 1 customer and Sales Team Support in a call center environment
Skill Requirements:
Required/ Preferred Education and Experience:
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IND1
Job Summary:
The Technical Support Associate is responsible for tier 1 customer and Sales Team Support in a call center environment
- Provide tier 1 technical support for technical and clinical Inquiries related to Medical Device products via telephone, E-Mail and/or Fax on a daily basis
- Follow up to inquiries, and ensures satisfactory customer resolution
- Accurate entry of customer reported complaint details into claim tracking system
- Stays current with system Information, changes and updates
- Research required information using available resources
Skill Requirements:
- Call Center Experience
- Good customer follow up skills
- Practical experience with Microsoft Office products
- Demonstrated self-starter
- Creative problem solving skills, attention to detail and well organized
- Strong interpersonal skills and the ability to work in a team environment
- Effective oral and written communication that is appropriate for the situation
- Proper phone etiquette and effective listening skills
Required/ Preferred Education and Experience:
- 2 year degree/certificate in electronics or equivalent experience
- Minimum of 2 years prior technical support experience working directly with customers in a call center environment, or equivalent experience working in a technical capacity within the industry.
Don't feel you are the best fit for this job but know someone who is? Refer someone who is hired for this role (or ANY other) and we will offer you a referral bonus for helping us to keep our client happy.
Please be sure to sign up for email notifications when we post a new opening, or check back with http://jobs.techneeds.com to see our list of other openings.
IND1
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