The Technical Lead will support end users in the Student Service Division as the functional lead for the Ellucian Banner Financial Aid and Student modules and all integrated third-party software and database applications. The Technical Lead will play an integral role in the Student Services division by supporting cross-functional collaboration and optimizing the use of technology among those offices that directly enroll students at the College.

Reporting to the Vice President Student Services, the Technical Lead is responsible for coordinating, testing, and assisting IT with implementing all patches, modifications and system upgrades and facilitating training for departmental end users. The Technical Lead documents processes and procedures, creates user manuals/training materials for staff and spearheads the configuring and testing of the annual financial aid year roll over and updates to financial aid tables and programs. The Technical Lead may be asked to participate in Student Services events and workshops which may include evenings and weekends.

The Technical Lead collaborates with IT as needed to trouble-shoot problems and to initiate new product enhancements.

Education Required: Associate's degree or higher

Experience Required: Minimum Two years of strong technical proficiency with an ERP or SIS. Demonstrated ability to work collaboratively with non-technical end users. Proficiency with Microsoft Office suite. Excellent verbal, written and presentation skills.

Preferred Knowledge, Skills, Abilities and Worker Characteristics:

• Bachelor's degree
• Demonstrated functional knowledge of Ellucian Banner Financial Aid or Student modules
• Prior experience in a college financial aid, registrar or student accounts office.
• Strong organizational and time management skills
• Experience gathering data and report writing skills
• Perform well under pressure, within time constraints, with a high degree of accuracy, diplomacy and confidentiality
• Ability to coordinate work flow while dealing with multiple projects and deadlines
• Ability to present complex information and data in coherent fashion
• Bilingual Skills

Deadline for Applying: Review of applications will begin on 12/1/2022 and will continue until successful candidate has been identified.

Position begins ASAP

Salary: $46,705 - $61,885 per annum; commensurate with experience. This is a Staff & Chair, Grade 40, 12 month position in person position.

SUNY Orange offers a very competitive benefits package which includes excellent low cost health insurance as well as a generous leave policy.

Please see application instructions below.

Orange County Community College does not discriminate on the basis of race, color, national origin, religion, creed, age, disability, sex, gender identification, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, veteran status, domestic violence victim status, criminal conviction or any other category protected by law. The College adheres to all federal and state civil rights laws prohibiting discrimination in public institutions of higher education. Inquiries regarding this non-discrimination policy may be directed to: Iris Martinez-Davis, Civil Rights Compliance Officer, 115 South Street, Middletown NY 10940, (845) 341-4662, iris.martinezdavis@sunyorange.edu.