Job description
Are you an Systems Administrator looking for a new opportunity where you can make a difference every day? Serco is the place for you! Bring your skills to support our Code 50 Program and the Naval Information Warfare Center (NIWC) Activity Pacific at Command Pacific Fleet Headquarters (COMPACFLT) onboard Joint Base Pearl Harbor-Hickam, Hawaii.
As part of the team, you will provide provide the technical expertise to the COMPACFLT N2 Mission Statement in support of the COMPACFLT Maritime Operations Center (MOC)/Maritime Intelligence Operations Center (MIOC), Offensive MIOC (O-MIOC), Theater Information Warfare (TIW) Watch, and the Pacific Federated Intelligence Federation (PFIF) construct.
The Systems Administrator will provide Tier-II/III support to assist in the technical planning, systems integration, operational verification and supportability and effectiveness of complex solutions and/or products.
In this role, you will:
- Provide technical expertise and direct enhanced support to include but not limited to the following areas:
- Tier 0/1 VTC scheduling and management
- National Security Agency (NSA) VTC and scheduling and management
- APIIN, BISES, BISON, and CF-KOREA VTC scheduling and management
- Account processing for NMCI, CENTRIXS, VSE, JWICS
- Application trouble shooting (Outlook, IE, Chrome, etc.)
- Certificate Recovery for users (NIPR/SIPR)
- IT Hardware Troubleshooting and connections (Cabling / Media Converters)
- NMCI IT services and CTR processes
- DISA services and support processes
- NSA services and support processes
- ONI HOPPER services and support processes
- Special Access Program services and support processes
- Information Assurance compliance processes
- Cryptographic Management processes
- Lead efforts to ensure coordination of daily administration of COMPACFLT JWICS network is completed to COMPACFLT standards.
- Identify possible network and system enhancements and develop/execute project plans as directed by COMPACFLT N2.
- Interact with COMPACFLT N6 to execute NMCI events (refresh, system upgrades) along with account requests and move/add/change requests.
- Provide in-depth technical training and guidance to the military and civilian IT personnel.
- Research, plan and coordinate all new devices and technologies on JWICS network.
- Serve as primary lead for JWICS - DVTC (Tandberg) scheduling, to include providing technical expertise and administrative functions.
- Coordinate with CPF ITC, HOPPER Chief and NMCI CTR to maintain server room
- Provide Tier II/III support to troubleshoot outages affecting N2, N39, FIWC PAC DMIW, or JWICS
- Research approved hardware, interface with appropriate vendors, request quotes from approved vendors, and provide documentation in order to execute procurement of IT materials
- Maintain applicable equipment to ensure cabling is kept neat, rooms are kept clean, and all devices are properly labeled
- A final/active DoD Top Secret clearance.
- A DoD IAT Level II compliant certification
- Experience providing technical and direct support as IT Helpdesk Tier-II/III specialist.
- Experience with management of IT systems infrastructure and related processes.
- Experience with JWICS network including account creation, workstation and server installation, server maintenance, network equipment maintenance and troubleshooting of network issues and JWICS outages.
- Experience with DISA, NSA, ONI HOPPER, Special Access Program services and support processes.
- Experience with NMCI refresh and system upgrades, account requests and move/add/change (MAC) requests.
- Experience conducting IT training for personnel.
- Experience with JWICS-DVTC (Tandberg) technical and administrative functions.
To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco.
If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.
Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.
COVID-19 Regulations: Serco complies with all applicable COVID-19 requirements. This may require employees to be vaccinated against COVID-19, provide attestations regarding vaccination status and/or COVID-19 testing, or satisfy other conditions of employment that Serco deems appropriate, and employees may be required to show proof of vaccination and/or negative COVID-19 test results as a condition of employment (except in limited circumstances where an employee is legally entitled to an accommodation).
johnandkristie.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, johnandkristie.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, johnandkristie.com is the ideal place to find your next job.