Job description
- Provides front desk coverage 24-hours, 7 days a week.
- Monitors the fire alarm panels and emergency phones, route the incoming calls using a CISCO console or equivalent; transmits emergency calls, medical and life-safety (i.e., disaster), using mission-critical systems to communicate potentially life-threatening situations;
- Contacts sources of aid in times of emergencies; Relays incoming and outgoing telephone calls; Delivers and logs messages; greets visitors and provides information to visitors and callers and disburses mail.
- Facilitates voice communications throughout the facility, testing mission-critical systems according to facility policy and procedures; notifies the Help Desk and the Administrative Services, Assistant Facility Director of any disruptions in service;
- The WDC switchboard is the emergency contact for all DDS Southeast Regional and Area Office calls after hours, weekends and holidays.
- Applicants must have at least (A) one year of full-time, or equivalent part-time, experience in the operation of radio receiving and transmitting equipment.
Preferred Qualifications: - Working knowledge of switchboards.
- Capable to work in stressful situations as there may be times responding to emergencies and maintain a calm manner, make decisions and act quickly in emergency situations.
- Must be comfortable working in a restricted area.
- Ability to speak English clearly, works independently and has excellent communication, written and verbal skills and capacity to give oral instructions in a precise and understandable manner.
- Understand, apply and explain the provisions of the laws, rules, regulations, policies, procedures, guidelines, etc. governing the Switchboard activity.
- Knowledge of terminology, coding, symbols and standard abbreviations used in radio communications.
- Candidate must possess a current and valid Class D Motor Vehicle Operator’s License.
Days off – Sunday and Monday
The mission of the Department of Developmental Services (DDS) is to create innovative and genuine opportunities for individuals with intellectual and developmental disabilities including Autism Spectrum Disorder to participate fully and contribute meaningfully to their communities as valued members. DDS serves over 43,000 vulnerable individuals throughout their lifetimes, providing a spectrum of day, employment, and residential supports. The agency oversees and manages $3 billion in public funds ($2.7B+ operating budget) and approximately 5,500 staff, the largest state employee workforce of any agency in the Massachusetts executive branch of government.
For more information about our agency and programs visit: www.mass.gov/dds
Pre-Hire Process:
Recommended candidates must successfully complete pre-employment screening which includes:
- Disabled Persons Protection Commission (DPPC) Abuse Registry Search: https://www.mass.gov/info-details/dppc-abuser-registry
- Criminal background check (CORI) by regulations set forth by the Executive Office of Health and Human Services. http://www.mass.gov/hhs/cori
- National Background Checks, Chapter 234 of the Acts of 2014, conduct fingerprint-based check.
- https://www.mass.gov/lists/dds-fingerprint-background-checks
As part of the hiring process, the Office of Human Resources will be verifying any college-level degrees conferred to the selected candidate. Additionally, any licensure required for the position will be verified. Information provided as part of the hiring process is subject to the Massachusetts Public Record Law and may be published on the Commonwealth’s website.
Education, licensure, and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines. Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.
If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the Reasonable Accommodation Online Request Form
For help logging into/resetting your MassCareers profile, call the Employment Service Center at 617-979-8500 for assistance.
For questions concerning the information in this requisition please contact the Human Resources' Field Office at 508-866-8803.
ALL EMPLOYEES ARE PAID ON A BI-WEEKLY BASIS AND MUST HAVE DIRECT DEPOSIT.
This requisition will remain open until filled; however, first consideration will be given to those applicants that apply within the first 14 days.
Comprehensive Benefits
When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.
Want the specifics? Explore our Employee Benefits and Rewards!
Executive Order #595: As a condition of employment, successful applicants will be required to have received COVID-19 vaccination or an approved exemption as of their start date. Details relating to demonstrating compliance with this requirement will be provided to applicants selected for employment. Applicants who receive an offer of employment who can provide documentation that the vaccine is medically contraindicated or who object to vaccination due to a sincerely held religious belief may make a request for exemption.
An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.
The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.
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