SWI Quality Assurance Spcl III

THIS POSITION IS HEADQUARTERED IN AUSTIN BUT MAY BE FILLED ANYWHERE WITHIN THE STATE OF TEXAS.

This position assists Statewide Intake (SWI) leadership with program compliance. This position reviews recorded calls and reports for quality assurance, compliance with policy and procedure, and provides critical feedback to SWI staff at all levels. This position participates in the coordination and monitoring of program improvement plans, identifies trends and patterns, and communicates quality assurance results to internal and external stakeholders. This position assists in analyzing data, reviewing policy, and preparing routine and ad hoc reports and reviews for internal and external stakeholders. This position participates in exigent projects requiring the capacity to quickly adjust priorities and workload, attention to detail, and timely productivity.

The Texas Department of Family and Protective Services (DFPS) is responsible for protecting the unprotected — children, elderly, and people with disabilities — from abuse, neglect, and exploitation. DFPS accomplishes this responsibility by employing over 12,000 workers who live up to the agency's Mission, Vision, & Values in service to the 27 million citizens of Texas.

WHY WORK FOR DFPS?
DFPS is not only a qualifying organization for the Service Loan Forgiveness Program, which forgives the remaining balance on college student Direct Loans after making 120 qualifying monthly payments, but also offers excellent health benefits, special discounts on many products and services through the Discount Purchase Program, a lifetime monthly retirement annuity as well as Texa$aver 401(k) and 457 Programs under the Employees Retirement System of Texas. As a state-certified caseworker, you will also have an exciting opportunity to increase your base salary by 20% in the first 18 months through our training and certification process. An additional benefit you will receive is 12 days of paid annual leave, 12 sick days, and the potential to earn up to four days of administrative leave each year. Your annual paid leave accrual increases as your tenure increases. Position has the option to telework with manager approval.

Essential Job Functions:

Performs random evaluations of SWI staff

Handles concerns from DFPS field staff, DFPS OIA, and external stakeholders, ensuring SWI compliance with policy and procedures.

Conducts policy research and may assist in reviewing and developing policies and procedures.

Produces management and productivity reports and studies, including identifying needs, development of methodology, and the collection and analysis of data.

Performs other duties as assigned and required to maintain unit operations.

Promotes, monitors, and ensures that respect is demonstrated for cultural diversity.

Attends work regularly in accordance with agency leave policy.

Knowledge Skills Abilities:

Knowledge of local, state, and federal laws and regulations relevant to program areas and of principles and practices of public administration and management.

Skill in effective verbal and written communication, including the ability to present data to internal and external stakeholders.

Skill in establishing and maintaining working relationships both internally and externally.

Skill in problem solving.

Ability to prioritize and manage multiple responsibilities.

Ability to write with brevity and clarity.

Ability to analyze data to determine trends and patterns.

Registration or Licensure Requirements:
N/A

Initial Selection Criteria:
Current SWI Intake Specialist III OR above, or at least 3 years of previous SWI or Protective Services Quality Assurance experience.

Additional Information:

MOS Code:
N/A

As a state agency, DFPS is required Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files.

HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work.

In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.