Job description
As a Customer Experience Specialist in Firearms/Sporting Goods, you are responsible for ensuring an exceptional guest experience in the Firearms/Sporting Goods departments. You will support a strong commitment to world class customer service and ensure an extraordinary shopping experience for our customers. You'll know which products will meet customer's needs and stay up to date on product knowledge. You will organize and maintain firearms in all locations within the store to include the Firearms Counter and Firearms Vault. You will ensure that 4473 forms are completed thoroughly and accurately as well receive incoming firearms using logbooks and electronic systems. With your knowledge and helpful suggestions, customers will continue to shop the Exchange.
We offer flexible scheduling, comprehensive medical, dental, life and disability insurance, paid time off, shift differential/holiday pay, and a traditional pension and 401K plan to qualifying associates. You’ll also have access to the base and its facilities, our Mass Transit program, and status as an employee of the DoD.
So what can you expect as a Customer Experience Associate – Firearms/Sporting Goods at the Exchange?
Job Qualifications
We offer flexible scheduling, comprehensive medical, dental, life and disability insurance, paid time off, shift differential/holiday pay, and a traditional pension and 401K plan to qualifying associates. You’ll also have access to the base and its facilities, our Mass Transit program, and status as an employee of the DoD.
So what can you expect as a Customer Experience Associate – Firearms/Sporting Goods at the Exchange?
- Greet every customer with eye contact and smile in your authentic way
- Acknowledge every waiting customer as soon as they arrive to the Firearms counter/Sporting Goods department area to let them know you’ll be right with them
- Listen to customer needs; ask appropriate follow-up questions to ensure you offer appropriate products that meet the specific need of the customer
- Ensure customers have an extraordinary experience while shopping
- Complete transactions accurately and efficiently while engaging customers in appropriate conversation
Job Qualifications
- Previous experience with Inventory Control procedures preferred
- Prior knowledge and experience with firearms preferred
- Understanding of ATF laws and regulations
- Able to learn and adapt to current technology needs
- Able to think quickly on the spot to answer customer questions
- Able to take initiative
- Able to share brand knowledge
- Excellent attention to detail
- Willing to cross-train and work in other areas of the store, as needed
- Must possess a welcoming and helpful attitude toward customers and other team members
- Excellent communication skills
- Basic computer skills
- 12 months Retail experience preferred
Grade
2
Job Tier
2
Career Area
Retail Operations
Supervisor
Yes
Who We Are
The Army & Air Force Exchange Service, also known as “the Exchange,” is the retailer on US Army and Air Force installations worldwide. An $8 billion enterprise ranked among the top retailers, the Exchange operates department stores, convenience stores, restaurants, movie theaters and an internet shopping site to serve Soldiers, Airmen and their families. In addition to US bases in Germany, Italy, England, Turkey, South Korea and Japan, the Exchange operates stores for US troops in Iraq, Afghanistan, and other countries in the region. The Exchange ensures Soldiers and Airmen have access to US goods and services, wherever they serve.
Our Focus
We are seeking associates who have a passion for delivering an extraordinary customer experience and a passion for serving those who serve, our Soldiers, Airmen and their families.
Job Qualifications
Completion of high school or the equivalent. Retail experience. Demonstrated willingness and potential for additional responsibility.
If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.
If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.
Additional Qualifications/Requirements
1000-1730;0930-1830 TO INCLUDE WEEKENDS AND HOLIDAYS
Salary Minimum
$18.11
Salary Maximum
$22.24
Facility Name
VANCE TROOP STORE
Major Duties
Ensures a high level of customer satisfaction through excellent service. Greets each customer upon contact and keeps their needs foremost and creates a welcoming environment.
Leads associates utilizing effective communications skills. Trains and mentors associates to ensure they are well-equipped to provide an exceptional shopping experience.
Assists in arranging space on sales floor, setting up promotional fixtures, displaying promotional merchandise, and signing.
Demonstrates specialty product knowledge and skills to assist and engage by making recommendations to promote multiple sales. Ensures associates demonstrate behaviors to drive customer loyalty and actively communicates the benefits of the Military Star credit card to customers to drive sales growth.
Maintains program compliance with regards to safety/security/service procedures in all aspects of recordkeeping, inventory, storage/display, and sales.
Maintains employee communication folders to include communication record, time and attendance record, and job description. Communicates the performance standards and provides feedback.
May operate a cash register or other sales related equipment to enter new accounts, sales related equipment, sales transactions, refunds, or other related transactions. May be required to verify and accept multiple tenders for payment and make change with accuracy and zero variance tolerance.
Performs other duties as assigned.
Leads associates utilizing effective communications skills. Trains and mentors associates to ensure they are well-equipped to provide an exceptional shopping experience.
Assists in arranging space on sales floor, setting up promotional fixtures, displaying promotional merchandise, and signing.
Demonstrates specialty product knowledge and skills to assist and engage by making recommendations to promote multiple sales. Ensures associates demonstrate behaviors to drive customer loyalty and actively communicates the benefits of the Military Star credit card to customers to drive sales growth.
Maintains program compliance with regards to safety/security/service procedures in all aspects of recordkeeping, inventory, storage/display, and sales.
Maintains employee communication folders to include communication record, time and attendance record, and job description. Communicates the performance standards and provides feedback.
May operate a cash register or other sales related equipment to enter new accounts, sales related equipment, sales transactions, refunds, or other related transactions. May be required to verify and accept multiple tenders for payment and make change with accuracy and zero variance tolerance.
Performs other duties as assigned.
Number of Positions Remaining
1
Job Expires
07-Mar-2023
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