Overview:

The Collections Supervisor is responsible for managing a team of collections specialists. In this role he/she will be responsible for providing daily direction and communication to the collections department ensuring duties are performed in a timely, efficient and knowledgeable manner. This position is also responsible for analyzing areas of opportunity from a strategic and operational level, and driving to fruition. Ability to work independently and effectively with little supervision is key for this role.

• Responsibilities/Essential Functions:

• Provide manager with detailed information regarding rep attendance (i.e.: daily absences, tardies, requests for time off);
• Track and provides feedback to manager regarding inbound call percentages.
• Includes monitoring inbound calls and making sure that adequate coverage is available.
• Continually evaluates processes and procedures for team.
• Provide feedback to manager regarding general rep performance and personnel issues.
• Assist in hiring and training of new employees.
• Insure employees have appropriate training and other resources to perform their jobs.
• Coordinate necessary schedules for rotating duties.
• Use excellent customer service skills, timely follow-up, and follow through when dealing with direct reports and the entire management team.
• Deliver written and oral communication to all levels of management to provide updates and roll out new and existing reporting.
• Conducts employee evaluations, maintains personnel records and performance manage staff.
• Make recommendations regarding disciplinary action of personnel as necessary.
• Develop, implement and promote staff education opportunities that offer professional development and skill enhancement.
• Ensure that team members meet daily, weekly, and monthly deliverables in a timely manner; Perform other duties as assigned or requested.

• Knowledge/Skills/Abilities:

• Must have ability to work independently and effectively with little supervision.
• Must have strong verbal and written communication skills.
• Must have demonstrated ability for problem-solving.
• Must have strong leadership skills.
• Must have strong working knowledge of MS Excel, MS Access and MS Word.
• Effectively communicate with internal and external customers.
• Able to interact within a team environment.
• Aramark Uniform Service Collections (Desired).
• RAS Operating System (Desired)

• Working Environment/Safety Requirements:

• Experience:

• 4-6 years accounting experience; 2 + years of collections and/or customer service (preferred).
• Managerial experience with a staff of 25+ .

• Education:

• A Bachelor’s Degree in Accounting, Finance, or Business.
• Combination of work experience and education is accepted.

• License Requirements/ Certifications:

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)