POSITION POSTED UNTIL A VIABLE POOL OF CANDIDATES HAS BEEN ESTABLISHED

EDUCATION and/or EXPERIENCE
High school diploma or equivalent and a minimum of two years of customer service-related experience required; transit related experience desired. Must have experience working with large and diverse groups to include persons with disabilities. Must demonstrate ability to perform professionally during stressful situations and independently handle confrontational situations. Knowledge of transportation services and operating policies and procedures desirable. Excellent verbal and written communication skills required. Good problem-solving skills required. Candidates for this position will be interviewed to determine if they possess excellent verbal and written communication skills and good problem-solving skills. An assessment will be administered to determine an applicant's customer service skills.

INTERVIEW SELECTION PROCESS: The selection process may include one or more components to demonstrate applicants’ knowledge, skills and abilities in job related areas. These may include exercises such as practical demonstrations, written communications , oral interviews and/or competency assessments . Attendance criteria for internal represented applicants .

SUMMARY
Provides face-to-face customer contact by interacting with patrons to ensure immediate resolutions to service issues. Assists with patron traffic flow and information during revenue service, special events, service disruptions and accidents/incidents. Reports and assists with malfunctioning station equipment. Inspects station equipment and responds to and assists customers with station equipment, (e.g., automated fare equipment), escalators, and station communication equipment. Reports equipment problems to appropriate personnel, follows up with appropriate written forms to appropriate internal staff. Must apply safety policies, principles and practices in daily work.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Provides face-to-face customer contact by interacting with patrons to ensure immediate resolutions to service issues. Directly responds to patrons' needs regarding service issues including service disruptions and emergencies. Maintains safe flow of patrons during special events, incidents, and/or accidents.

2. Inspects station equipment and responds to and assists customers with station equipment, (e.g., automated fare equipment), escalators, and station communication equipment. Reports equipment problems to appropriate personnel, follows up with appropriate written forms to appropriate internal staff.

3. Monitors MARTA information sources, staying abreast of MARTA service and maintenance issues, special events, and operating procedures and rules. Must attend bi-weekly safety training informational meetings.

4. Documents customer complaints and directs complaint and issues to the appropriate MARTA staff.

5. Provides information regarding transportation services such as current routes and schedules for assigned station. Maintains an appropriate supply of schedules and other information or publications, providing customer information and assistance.

6. Must apply safety policies, principles and practices in daily work.

7. Performs other related duties as needed.

SPECIAL REQUIREMENTS
(1) Must pass physical examination, including drug and alcohol screen.
(2) Must successfully pass background investigation by Georgia Crime Information Center.
(3) Must be willing to work weekends and holidays at various locations and times.
(4) Must be able to do the necessary standing (constant), walking (constant), bending (occasional), using hands-fingering/feeling (frequent), climbing (occasional), crouching (occasional), and reaching (occasional).
(5) Must be able to occasionally lift up to 50 pounds.
(6) Minimum 18 years of age.

SPECIAL CONSIDERATIONS ( preferences )

Ability to speak more than one language.

Accomplished in American Sign Language.

MARTA is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.