Job description

The Starbucks Barista is first and foremost responsible for customer relations and satisfaction. Creates an environment of food exploration, innovation and dedication for customers and employees. Promotes coffee consumption by educating customers; selling coffee and coffee grinding and brewing equipment, accessories and supplies. Prepares and serves a variety of coffee drinks, along with pastries and cookies.

KEY RESPONSIBILITIES:

• Create a culture of food exploration, innovation and education for customers and employees.
• Displays a customer come first attitude by training and holding employees accountable for delivering excellent customer service.
• Educates customers by presenting and explaining the coffee drink menu.
• Answers customers' questions.
• Sells coffees and coffee grinding and brewing equipment by explaining differences in coffee beans and coffee preparation machines; demonstrating how brewing equipment operates.
• Prepares and sells coffee drinks by following prescribed recipes and preparation techniques for coffee drinks, such as, expresso, expresso lungo, caffe latte and cappuccino.
• Generates revenues by attracting new customers; defining new and expanded services and products.
• Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintain supplies; preforming preventive maintenance; calling for repairs.
• Maintains safe and healthy work environment by following organization standards and sanitation regulations.
• Updates job knowledge by participating in educational opportunities, reading coffee, retail trade, and food service publications; maintaining personal networks.
• Enhances coffee shop reputations by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Performs other duties as requested or required by upper management.
• Following all Starbucks Operational Policies and Systems.

PEOPLE RESPONSIBILITIES:
Direct: No direct reports

SCOPE DATA:

• Single store responsibility
• Varying types of areas urban vs rural within one Division

KNOWLEDGE AND EXPERIENCE:

Education Level:

• High School Diploma or equivalent.

Experience Level:

• Must be 18 years or older.
• Prior comparable experience preferred

Skills and Experiences:

• Ability to work at fast-paced, but efficient and controlled manner.
• Ability to work and communicate successfully with all levels of store support management and subordinates.
• Ability to plan and organize daily tasks.
• Knowledge of quality Starbuck's products and outstanding customer service is essential.
• Ability to accept supervisory coaching related to performance, work habits, and attitude.
• Experience in ordering, inventory maintenance and shrink control.
• Maintain sanitation standards throughout the work area.
• Ability to work a flexible schedule, including opening, closing and weekend and holiday shifts.
• Ability to demonstrate personal initiative and exceptional customer service.
• Computer skills: Microsoft Office Software
• Ability to function as a team member and get along with others.

PHYSICAL ENVIRONMENT:

• Must be able to work extended hours and varying work schedule as dictated by the business.
• Must be able to lift up to 55 lbs. and stand for long periods of time (up to 4 hours).
• Perform all other physical aspects of the job including bending, squatting, lifting, climbing, and walking.
• Must be able to safely maneuver around moving mechanical parts.
• Must be able to work in a retail store environment.
• Incumbent may use calculators, keyboards, telephone, and other office equipment in the course of normal workday.

Job Type: Part-time

Pay: From $15.00 per year

Benefits:

• Employee discount
• Paid training

Shift:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Morning shift

Weekly day range:

• Every weekend
• Monday to Friday
• Rotating weekends
• Weekend availability

Experience:

• Starbucks: 1 year (Preferred)

Work Location: Multiple Locations

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