Job description

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

The Opportunity
The Sr. Manager, of Field GTM Strategy & Insights, will be responsible for the customer lifecycle and business analytics/insights that inform the strategy of the DME Ent Business. You will partner with BI and sales leadership globally to activate data-driven and customer-centric programs and drive a best-in-class Insights Practice to optimize execution across ecosystem roles. Reporting to the Senior Director of Field and GTM Strategy, this role will include supporting the creation of C-Level executive presentations and leading VP level discussions.
What you'll Do
Customer Lifecycle Strategy
Define pre/post sales customer engagement model & metrics to measure adoption (e.g. inspect pre-to-post sales hand-off and engagement stage exit criteria).
Collaborate with post-sales counterpart for a seamless end-to-end experience.
Launch pre-sales programs and resources to address high-priority gaps in selling processes across the lifecycle.
Identify high-priority gaps across the lifecycle through a data-backed approach using quantitative and qualitative analyses.
Empower the Field to be customer-centric
Build and drive field enablement strategy of the customer lifecycle.
Collaborate cross-functionally with Adobe teams to socialize and launch programs (enablement, ops, etc.).
Operationalize and enable field roles to leverage customer & data-driven metrics.
Define operational cadence for the field from Sr. Sales leader to individual sellers.
Communicate executive-level updates to field leaders globally.
Strategic Insights & Analytics
Develop centralized data and reporting strategy to track customer engagement measurement.
Own end-to-end programs of customer lifecycle measurement (e.g., pipeline coverage, customer success value realization).
Sets metrics & dashboard strategy, in partnership with functions & BI team.
Produces data-driven reports to advise business decisions.
Build standards and governance for hypothesis-driven insights reporting & modeling.
Supervise the team responsible for report creation to support RTB & QBR.
What you need to succeed
Highly collaborative and empathic leadership style with a talent for building relationships across teams and effecting organizational change.
Senior experience in an Enterprise Software-as-a-Service organization leading a Strategy & Operations team or a comparable function (e.g., Go-to-Market Strategy, Pre-sales, a global Center of Excellence).
Exceptional problem-solving and analytical.
Exceptional program management skills; ability to oversee and ensure the success of multiple programs at a time.
Ability to shift and evolve programs to align with executive priorities while keeping team morale high.
Exceptional written and verbal communication.
Strong executive presence with demonstrated ability to influence strategy, decision making & engage field functions.
A high degree of intellectual curiosity and ability to absorb new concepts quickly.
Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $132,900 -- $260,700 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

johnandkristie.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, johnandkristie.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, johnandkristie.com is the ideal place to find your next job.