Job description
- Serves as primary support for the spa’s manager, therapists and guests
- Ensures that every guest has a friendly, inviting and memorable experience
- Have a welcoming and warm personality, outgoing, never met a stranger
- Answers incoming calls, listens to our guests’ needs to schedule appointments or give service recommendations, and collects payment for services
- Partners with the therapists to increase their guest retention and retail sales by scheduling the guest’s next appointment during checkout and promotes the recommended products
- Educates guests on the Woodhouse experience including a warm welcome, introduction to our locker room and amenities, and helping them to have a seamless experience
- Drives service and retail sales/awareness by educating guests on products, services and treatments
- Remembers the small things that make The Woodhouse special-the guest’s favorite drink, the warm inviting warm neck wrap, personal details such as birthdays and anniversaries and can pamper our guests
- Have strong computer skills and prefer previous experience with scheduling software
- Must be able to work evenings, weekends and holidays
- Must be willing to work shifts Monday through Sunday and able to be flexible with your schedule. Spa hours are Monday - Friday 10am - 8pm, Saturday 9am - 7pm and Sunday 12pm - 7pjm.
- Competitive Pay and Incentive programs
- Generous discounts and opportunities to enjoy services and products
- “The Woodhouse Way” paid training program
- Working in a new state of the art facility
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee.
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