Are you interested in making a difference in patient care? Learn about our unique culture of respect, growth, innovation, the best patient care, and how we give back to the community.

At United Urology Group, our employees are at the heart of our mission and have incredible opportunities to impact our patients lives with their urologic care.

• We foster a culture that thrives on compassion, teamwork, integrity, and diversity, all of which start with our staff!
• We deliver a cohesive approach to urologic care, providing patients access to experienced specialists, a superb team of healthcare professionals, and the most advanced technology for patient treatments and therapies.
• We offer competitive salaries and a great work/life balance: enjoy your weekends!
• UUG offers outstanding benefits, including tuition reimbursement, health, dental, and vision insurance, corporate discounts, and much more!

United Urology Group is regarded as the leading urology network in the country. Our Urology Group Affiliates consist of Chesapeake Urology, Arizona Urology- Phoenix & Scottsdale, Arizona Urology Tucson, Colorado Urology & Tennessee Urology.

Position Summary:

The Site Manager is responsible for the daily and long-term administrative, strategic planning, development, implementation, and evaluation of a physicians office. Providing safe, efficient, cost-effective, and high-quality patient services is the focus of the operations.

Primary Duties & Responsibilities:

Management

• Coordinates the daily and long-term strategic operations and scheduling management of staff/physicians through close interaction with Senior Regional Leadership, Chief Operating Officer (COO), and Physicians.
• Understand and manage key performance indicators (KPIs). Utilize reports and tools through Power BI to identify opportunities for improvement.
• Maintain a consistent and meaningful physician presence in the office.
• Assist in developing, implementing, and revising policies and procedures to ensure everyone within their office adheres to the expected high standards of patient care.
  • Revision and upkeep of checklists and manuals, as needed, with senior leadership team.
  • Continue to evaluate office flow for effective patient care.
• Responsible for a $10M-$20M P&L, including accountability to manage both annual and monthly EBITDA.
• Manage inventory to appropriate levels by understanding key metrics and providing coaching to staff.
• Understanding key drivers of financial performance and articulating variances to budget to Senior Regional Leadership and COO.
• Responsible for petty cash management and co-pay collections.
• Develop a strong understanding of job duties for all direct reports and the ability to cover/provide coverage and support/pull resources for positions when necessary.
• Responsible for developing and implementing departmental policies, budgets, and strategic plans.
• Pro-active process improvement to include patient cycle time and patient experience.
• Ensures an environment of clinical and regulatory compliance aligned with key policies and procedures.
• Manage the team:
  • Monitor and drive initiatives to improve and maintain retention.
  • Assists in assessing hiring needs and working with recruiting to bring in qualified team members.
  • Serve as a catalyst and mentor for motivating productivity, innovation, high employee morale, and organizational commitment.
  • Directly supervises office team of up to 30 members and proactively manages their performance and development, including but not limited to performance feedback, appraisals, and corrective actions.
  • Work with HR on employee relations issues.
  • Ensure consistent and fair treatment of all staff.
  • Analyze training needs for staff and work with the training team to implement and ensure proper completion of all training.
  • Conduct staff meetings to communicate new ideas, obtain feedback and maintain the overall effectiveness of the staff.
    • Morning huddles to review the day and any pertinent information required to manage the day.
    • Conduct monthly 1:1s with each direct report and with each on-site physician/APP.
• Request and incorporate provider feedback for staff evaluations.
• Manage labor expenses, including overtime and labor ratios (e.g., EBITDA/Labor$).
• Drives improved clinical outcomes:
  • Superior patient experience by:
    • Ensure physician schedules are optimized and fulfillment rates of ~90%+ through managing bump lists, recalls, waitlists, no-shows, and same-day cancellations, providing feedback to the Patient Assistant Center (PAC).
    • Monitors office patient satisfaction scores and survey responses and provides feedback to providers while addressing key concerns.
  • Maintaining facilities and equipment cleanliness and safety by reporting and correcting hazards, when necessary, in compliance with all state and federal regulations, including OSHA.
  • Ensure Point of Contact (POCs) properly manage communication tools for patients/physicians.
• Other duties as assigned.

Qualifications:

• Associates degree and/or an equivale of 8 years of progressive leadership experience. Bachelors degree preferred.
• Minimum five years of management experience in a healthcare setting.
• Experience in budgetary and personnel management.

Travel:

• Must have the ability & willingness to travel to other sites as necessary within a geographic region.

Knowledge, Competencies & Skills:

• Excellent customer service skills.
• Outstanding judgment, communication (verbal and written), and interpersonal skills.
• Strong analytical and organizational skills with attention to detail.
• Flexibility, problem-solving, and team attitude.
• Proficient knowledge of medical terminology.
• Proficient with computer software, Microsoft Office Suite, database, and typing skills.
• Comfortable working in a fast-paced environment.
• Very comfortable asking probing questions to patients.
• Must demonstrate a professional, compassionate, and patient-first attitude.
• Maintain HIPAA compliance.
• Ability to type a minimum of 40 words per minute.
• Demonstrated time management skills and ability to handle multiple priorities with shifting time frames and meet tight deadlines, self-starter with a high degree of initiative, urgency, and follow-through.

Physical Requirements for the Job:

• Able to sit, stand and or walk throughout the day.
• Intermittently required to stoop, bend, speak, and listen.