At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

We seek an experienced Facilities Manager (Site Lead) for a large campus based in San Diego, California. This professional will have operations/facilities management (hard and soft FM) accountability for all day-to-day activities on the campus. This role is considered essential, will carry a “required in office” persona, (5 days/week) and on-call 24/7/365 expectations and capabilities, and report to the Senior Manager of Workplace Services for San Diego.

This position will oversee Workplace Services (WPS) Operations across a 7-building campus (~450,000 sf), providing leadership, management, and accountability for all relevant functions and operations, including mailroom, food & beverage, coffee/breakroom, grounds/landscaping, parking, elevators, visitor experience, office supplies, repair technicians, move/MAC, and other related site services.

Responsibilities:

• In conjunction with senior WPS leadership, develop, implement, and deliver on operational objectives and processes in a critical, highly visible campus setting; and remain adaptable to changing environments.
• Provide direction and partnership to vendors and third-party providers and their staff to carry out operations according to standards –
• Represent ERT (Emergency Response Team) for location; participate in exercises and drills.
• Work with a team from the Site Services provide) as well as outside engineering experts and vendors to solve issues proactively.
• Conduct regular inspections of facility for cleanliness, functionality of all systems; noting anything that might need repair or clean up.
• Establish relationships with other Site Leads across the global portfolio; partner together and share best practices, offer guidance and expertise as appropriate.
• Be financially astute, develop annual OpEx/CapEx budgets, track work to the established budget, provide regular budget updates, and work within corporate financial guidelines.
• Track on-going operational assignments given to the Operations team from management, provide insight and guidance to ensure completion of assignments.
• Create and track purchase orders in spend management system, track spending on a vendor-by-vendor basis, manage contracts and ensure quality work.
• Enter and monitor work orders and review work order reporting to note and correct deficiencies as needed.
• Be a trusted partner, build strong relationships with business leaders and WPS partners that enhance the employee experience.
• Establish contacts with local authorities on facility related issues and maintain a respectable relationship on behalf of the company.
• Coordination with key personnel to ensure smooth operation to include Safety & Security, IT, PMO, Planning & Design, and others.
• Responsible for all legal & compliance matters pertaining to facility & engineering systems to include maintaining and coordinating up to date licensing, and records.
• Conduct or participate in RFP’s (request for proposal), coordinate with procurement, legal and other groups to facilitate sourcing functions.
• Manage operating budget and forecast, track monthly/quarterly finances.
• Implement and manage vendor strategy in support of organizational goals.
• Be independent, flexible, and creative to respond to customers and projects.
• Continuously identify areas to improve efficiency and drive business to operational excellence.
• Position will be required to complete company provided basic First Aid training.

Requirements:

• College degree or equivalent experience in large, complex, and high-growth organizations.
• Strategic and extensive experience of 7-10+ years in facilities management, office/soft services, safety and security, environmental health & safety, and project management.
• Strong leadership and interpersonal skills, including ability to establish positive relationships with all levels of the organization, in the business community, and with business partners (internal and external).
• General MEP experience and aptitude, including fire/life safety.
• Ability to source and manage qualified vendors.
• Excellent verbal and written communication skills; comfortable interacting with stakeholders at all levels of the organization and community
• Ability to manage multiple/concurrent projects and deadlines, working effectively under pressure in a fast-paced environment, oftentimes with competing priorities and deliverables.
• Lead cross-functional teams through influence and at an expert level.
• Adept at budgeting, planning and decision-making.
• Define and meet performance requirements.
• Demonstrate success working with service providers in a collaborative environment.
• Work a flexible schedule including overtime, early mornings, evenings and/or weekends as needed to meet department and company demands.
• Proficiency in spreadsheet, database, financial and CAFM/CMMS software tools and applications

Preferred Qualifications:

• Strong financial, analytical, and problem-solving skills.
• Experience identifying and solving ambiguous problems.
• Comfortable with legal terms and structures for standard commercial contracts.
• Industry certifications including but not limited to FMP, CFM, PMP, SFP, CPM, PE.
• High emotional intelligence, experience tailoring and delivering messages to a variety of audiences.

For positions in California (outside of the Bay Area), we offer a base pay of $102,780 - $179,820, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location. For individuals who will be working in the Bay Area, there is a pay enhancement for positions located in that geographical area; please contact your recruiter for additional information.

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

From Fortune. © 2022 Fortune Media IP Limited All rights reserved. Used under license.

Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.