• Develops and executes strategies to drive new business and relationships in the assigned market(s).
• Prospects for new business with an emphasis on Custom Builders and Residential Designers. Makes outside sales calls as needed and follows up on leads to grow and drive business.
• Provides interior design advice and product expertise, facilitates tile and stone selection, and project development/support ensuring the completion of selection/sales for all customers. Where applicable utilizing Auto-CAD Project Management.
• Logs all client showroom visits, contact information, and detailed customer preference and selection notes in CMT. Effectively communicates with customers and internal team members to follow the lead and ensure tracking/follow-up and sales closure. Reports sales closures monthly.
• Promotes showroom through all aspects of marketing/media and events concentrating on a diverse customer base to optimize exposure. Plans and hosts events to draw new customers into the Showroom. (Min. 1 large event/2 small event per quarter). Attends industry-related events to network and promote the showroom.
• Recruits, trains, leads, and develops associates in all areas of job-specific responsibilities. Provides leadership and direction to employees in the pursuit of Showroom objectives. Clearly defines goals and objectives for Showroom personnel to measure performance and communicate these objectives to the staff on a regular basis. Plans and prepares work schedules assigns staff to specific duties, supervises, and keeps operating records.
• Maintains showroom samples and merchandising including ordering, receiving, and maintaining samples and displays. Ships customer samples as needed to drive sales. Complies with Marketing’s standards for proper merchandising of the showroom, including new product launches and drops.
• Researches and monitors industry trends maintains contact with suppliers/locally sourced vendors and determines what 3rd party products should be added to optimize product specifications.
• Prepares and coordinates sales promotion activities. Maintains and updates design aid tools that help secure customer sales.
• Responsible for the safe operations of the Gallery including proper opening and closing of the store. Responsible for securing expensive assets.
• Resolves customer complaints when they arise.
• Works in a team environment and collaborates with SSC Managers, Arch Reps, Sales Reps, and showroom staff to optimize sales.
• Performs other duties as required.

• Requires Bachelor’s degree with 3+ years’ experience.
• 1+ years of management experience preferred OR;
• 4 additional years of experience in lieu of degree (7+ years).

• Excellent oral, written, listening, communication, and management skills necessary to effectively interact with team members, management, and other internal and external customers to build positive relationships.
• Business acumen and strategic thinking.
• Advanced design skills.
• Ability to approach unfamiliar situations and conceptualize a range of creative and imaginative solutions with ease, using creative skills to document and sell them to clients.
• Versed on design trends and customer buying habits.
• Computer skills – MS Office, MS Word, Excel, and Powerpoint. Knowledge of CMT is a plus.

Dal-Tile is the largest manufacturer and marketer of ceramic, porcelain, glass and metal tile as well as natural stone, large format slab and countertop products used in residential and commercial spaces across North America. Under its three powerhouse brands — Daltile, Marazzi and American Olean — Dal-Tile leads the industry in both design and product innovation, and is committed to incorporating environmentally-friendly materials, processes, and products throughout its organization. Dal-Tile has more than 9,500 employees in North America and sells its products through a network of more than 300 company-owned sales service centers, stone slabyards and design studios that service a robust network of trade customers. Dal-Tile products are also sold through independent flooring retailers, independent distributors and leading home center retailers nationwide. Founded in 1947 and headquartered in Dallas, Dal-Tile is a division of Mohawk Industries, the leading global flooring manufacturer that creates products to enhance residential and commercial spaces around the world. For more information on Dal-Tile and Mohawk Industries, please visit mohawkind.com. For product information, visit daltile.com, marazziusa.com, and americanolean.com.