Job description
Service Writer/Work Order Processor
Ag-Pro Companies is one of the fastest growing John Deere groups with locations across the states of Florida, Georgia, Kentucky, North Carolina, Ohio, South Carolina and Tennessee. We offer strong career opportunities, competitive pay and excellent benefits including health, dental, vision and a matching 401-K plan.
Job Duties:
Fields internal and external customer inquiries to the Service Department
Opens work orders as directed by the Service Manager/Shop Foreman and handles until they are closed and invoiced
Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager
Maintains Service Department filing and records
Updates customer profiles using equipment, hours, or other information from the customer work orders
Maintains accessories and supplies and prepares replacement orders
May prepare Service Technician efficiency reports
May process warranty and/or product improvement claims including the calculation of charges, submission and follow-up
And other duties as assigned
Job Requirements:
Basic knowledge of accounting practices
Knowledge of mechanical and technical terms preferred
Customer service experience preferred
Proficient with Microsoft Office and the internet
Knowledge of office procedures
High School Diploma or equivalent experience'
'
Work Location:
- One location
Job Type: Full-time
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- Monday to Friday
- Weekend availability
Application Question(s):
- Are you willing to undergo a background check in accordance with local law/guidelines
Education:
- High school or equivalent (Required)
License/Certification:
- and clean Driver's License (Required)
Work Location: One location
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