POSITION SUMMARY:

The Service Porter is responsible to greet each customer as they arrive in the service reception area and transition their vehicle to the service center for maintenance and/or repair. This position has a variety of tasks to serve customer and associate needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Nurture a culture of extraordinary customer and associate experiences.
• Execute consistent processes to assure favorable customer and associate experiences.
• Drive and park vehicles.
• Stage customer vehicles for maintenance and/or repair.
• Execute courtesy car wash services to Premier customers.
• Pick up and deliver customers (shuttle) as instructed by the manager.
• Retrieve completed vehicles for customer delivery post repair.
• Monitor, maintain and freshen washrooms, lounge, café, and facility.
• Report progress, challenges, options, and solutions to assure outstanding results.
• Other duties as assigned.

MINIMUM QUALIFICATIONS:

• Prior recognitions of achievement and performance.
• High energy, likable persona.
• Positive, competitive, and persistent attitude.
• Valid driving credentials

COMPETENCIES, PREFERRED KNOWLEDGE, SKILLS, ABILITIES:

• Problem resolution skills to realize excellence in all facets of the business.
• Respectful embrace of digital retailing, technology utilization and customer service.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Extensive walking, standing, driving vehicles, occasional lifting (<50 pounds)
• Fast pace, multi-tasking.
• Extensive personal interactions and communication.
• Efficient use of software, technology, and data-entry.

POSITION TYPE AND EXPECTED HOURS OF WORK:

• This is an entry level position with avenues forward as a technician or Service Salesperson.
• Hours may vary daily to meet business demands.
• Typical full-time schedules run 7 to 8 hours five or six days a week.
• Typical part-time schedules 4 to 8 hours six days a week.

COMPENSATION, BENEFITS AND REWARDS:

• Competitive hourly rate and benefits reward career success
• Benefits are outlined in the handbook.
• Compensation is detailed in a separate document.

TRAVEL

• Must be able to travel as required.