Job description
Responsibilities of Service Coordinator
- Answer and direct all incoming calls on a multi-line phone system
- Manage all aspects of the scheduling operations
- Retrieve paperwork for field staff on a daily, weekly, and month basis
- Update and manage database at consistent intervals
- Coordinate verification operations with field staff
- Download and distribute necessary documents
- Assist the operations manager with identifying and implementing new scheduling and work tracking software programs
- Coordinate the actions of the office staff, field supervisors and field installers
- Performs other tasks as they are assigned
Requirements of Service Coordinator:
- 2-3 years previous customer service experience
- Previous experience as Administrative Assistant preferred
- Excellent computer skills including Microsoft Excel and other Microsoft Office Programs
- Ability to multi-task
- Strong Customer service skills
- Great communication and phone skills
Hours: 8:00am-5:00pm Monday-Friday
Pay Rate: $22.00-$25.00/hr based on experience
About THEALPHAGROUP.COM:
The Alpha Group, Inc. is one of the largest independently-owned staffing services in New England. We pride ourselves in establishing and maintaining excellent relationships with both clients and candidates to provide consistent quality service. Whether you are looking for some extra day-to-day work, long-term temporary positions to build your resume, or a permanent placement that will advance your career, The Alpha Group is here to work for you! Our talented, dedicated staff brings over 60 years of experience to the industry and will work tirelessly to help you achieve your career goals.
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