JOIN OUR TEAM!

PacifiCorp is seeking customer-centric candidates to grow and sustain our commitment to a culture of customer service excellence, environmental sustainability and diversity, equity and inclusion.

General Purpose

Receives order and trouble calls, and dispatches work, job and trouble order to service personnel under the direction of division supervisory personnel.

Prepares reports and correspondence, provide customer services by phone, makes/closes requests, customer guarantees, data entry, SAP and RCMS work, distributes mail, orders office supplies, reviews and pays invoices, does payroll entry and performs other work as assigned

Responsibilities

• Prepare and dispatch trouble orders to service crews to correct hazardous conditions and interruptions in service
• Dispatch order to connect, disconnect, repair, remove install, locate, etc. to proper work centers, crews, planners and supervisors for completion
• Files and/or logs various job authorization, requisitions, work orders, service orders and construction schedules
• Updates and maintains City and County clearances for new connections and rewires
• Checks on job schedules and work in progress to assure completion, initiate additional service, reschedule or advise customers as to status of service as required
• May type reports and correspondence, open and distribute mail, maintain record keeping systems and perform similar work of a clerical/office nature as required
• The typical duties described herein represent a major portion of the job.

Other similar duties may be assigned. When management determines that it is efficient to do so, employees in this classification may be assigned duties of less complexity

Requirements

• High school diploma or proof of GED equivalent
• Successful in passing aptitude and typing test at 30 WPM
• Must have a valid driver’s license
• Must complete the following training modules within 12 months: Negotiating Damage Claims, Metering and Service Entrance Equipment, Connecting and Disconnecting Meters, Handlin Medical Accounts in the Field, Cross Meter Investigations, Current Diversion, Electrical Safety in the Home or Small Business, Line Extension Basics, Reading Meter
• Two years general office or administrative experience or customer service experience
• Familiar with CSS System, SAP, Excel and Windows

Preferences

• Three to five years experience in a Utility Field Operations environment All offers of employment are contingent upon the successful completion of a background check and drug screening.

Additional Information

Req Id: 110332
Company Code: PacifiCorp
Primary Location: MOAB
Department: Rocky Mountain Power
Schedule: Part-Time (less than 30 hours/week)
Personnel Subarea: Non-Exempt
Hiring Range: $29.15

Benefits: Health care, retirement, paid time off, tuition assistance, paid short-term and long-term disability, paid bereavement leave. For more information, please visit: https://careers.pacificorp.com/content/New-Benefits-Page/?locale=en_US

Employees must be able to perform the essential functions of the position with or without an accommodation.

At PacifiCorp, we celebrate diversity, equity and inclusion. PacifiCorp is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law), gender (including gender identity and expression), sex (including pregnancy), sexual orientation, genetic information, physical or mental disability, medical condition, veteran or military status, familial or parental status, marital status or any other category protected by applicable local, state or U.S. federal law.

All offers of employment are contingent upon the successful completion of a background check and drug screening.