Job description

Volume Cars is proud to be able to say that we are family-owned and operated in Countryside. From our humble beginnings, we’ve prided ourselves on delivering first-class service to all of our customers and provide a family atmosphere with top compensation packages for our valued employees.
Automotive Service Advisor Responsibilities and Duties

• MUST HAVE DEALERSHIP EXPERIENCE
• Schedule service appointments
• Greet customers in a timely, friendly manner and obtain information
• Serve as the liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer
• Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; entering RO into service database system.
• Provide the client with an accurate estimate of repair or maintenance cost, and/or a minimal diagnostic fee with explanation of associated cost, detailing problems and pertinent information, and secure client authorization of repair or service.

Automotive Service Advisor Qualifications and Skills

• High School Diploma or Equivalent
• Minimum of 6 Months Experience in Customer Service Position
• Fluent English-Bilingual a plus
• Automotive Knowledge Preferred But Not Required
• Quality Focus, Productivity, and Product Solving
• Strong Teamwork and Communication Skills
• Out-going personality with experience at developing relationships
• Can work in a fast-pace environment, are organized, and can manage time efficiently
• Must have valid driver's license

Job Type: Full-time

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