LEHIGHTON KIA

Automotive Service Writer Advisor

Classification
Non-Exempt

EEO Job Category
Administrative Support Workers

Reports to
Service Manager

Job Description

Summary/ObjectiveInitiates automotive services and repairs by ascertaining performance problems and services requested; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer rapport and records.

Essential Functions

1. Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.

2. Develops estimates by costing materials, supplies, and labor; calculating the customer's payment, including deductibles.

3. Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into the service database system.

4. Maintains customer rapport by explaining estimates and expected return of the vehicle; obtaining customer approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.

5. Maintains automotive records by recording problems and corrective actions planned.

6. Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.

7. Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

8. Other Duties as Assigned

Competencies

Communication Proficiency.

Flexibility.

Initiative.

Learning Orientation.

Personal Effectiveness/Credibility.

Problem Solving/Analysis.

Technical Capacity.

Teamwork Orientation.

Good Customer relations

Good Organization Skills

Safety Management

Work Environment

This job operates in the parts and service department of the dealership. It may be open to the Service bays.

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday. 8 a.m. to 5 p.m. Evening and weekend work may be required as job duties demand.

Travel

No travel is expected for this position.

Required Education and Experience

1. HS Diploma

Additional Eligibility Qualifications

N/A

Rosado Group Dealerships provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Rosado Group Dealerships complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Rosado Group Dealerships expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Rosado Group Dealerships’ employees to perform their job duties may result in discipline up to and including discharge.