Job description

Job Description: Server

FLSA Designation: Non-Exempt

Department: Food & Beverage

Reports to: Food & Beverage Director

Company Profile:

Here at DoubleTree by Hilton- Greenway Plaza, we cherish our unique Brand Personality, CARE. Your role as team member of DoubleTree by Hilton- Greenway Plaza would be to exemplify all of the standards we uphold, as all things hospitality is our business. We encourage you to explore our career opportunities here at DoubleTree by Hilton- Greenway Plaza as we recognize our Team Members are the key to our guest unforgettable experience.

Job Essentials:

Presents menu, answers questions, and makes suggestions regarding food and service and/or drink service. Become informed of daily/weekly specials and is able to explain all menu items and methods of cooking/preparation to the guest(s) as requested.

Relays order to kitchen and serves courses from kitchen and service bars.

Serves menu items to guests in a prompt and courteous manner and according to established service standards; times the service of courses to correspond with the dining pace of the guests.

Complete a check back after guest receives meal

Observe guests to respond to any additional requests and to determine when meal has been completed.

Compute bill and accepts payment.

Clears and resets tables at conclusion of each course and completely resets table in a timely manner after guest(s) departs.

Complete of all opening, running (during service time), and closing sidework assigned each shift.

Assist co-workers when needed throughout the shift.

Manage guest requests, inquiries, and complaints promptly and completely. Ensure follow up with guest are performed in a timely manner to maintain a high level of guest satisfaction and quality service. In the event of dissatisfaction, negotiate compromise in accordance to the “Make it Right” established guidelines.

Follow proper Hotel safety policies and procedures and use safety equipment as needed to ensure the safety of all team members during each shift. Reports all accidents and injuries in a timely manner.

Ensure work area is clean and clear of standing water, debris or any objects that can obstruct the job duties from being performed safely, efficiently and effectively

Perform any other job-related duties as assigned

Physical Demands:

While performing the duties of this position, the job regularly requires one to Move, bend, lift, carry, push, pull, and place objects weighing up to 50 pounds. Carry a banquet serving tray, filled to capacity, overhead/on shoulder; Stand or walk for an entire work shift

Qualifications:

Education/Experience

High School Diploma is preferred, one-year hotel food service experience with general knowledge of full service, table-side service and standards.

Must be of legal age to serve alcohol and actively TABC Certified.

Must possess a Food Handlers Certification

What we offer:

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Medical, Dental, and Vision Coverage
• 401K
• Paid Time Off

** Bluesky Hospitality Solutions is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. ***

Job Types: Full-time, Part-time

Benefits:

• Dental insurance
• Employee discount
• Health insurance

Shift:

• Day shift

Weekly day range:

• Weekend availability

Work Location: In person

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