HGS is a world leader in customer relationship and business process management. With a global footprint and over three decades of experience, HGS continuously helps our clients deliver exceptional results. HGS North Americas Creve Coeur, MO office is currently looking for aSenior HR Generalist to support our HGS team whomsupports HGS client Bayer/Monsanto.

JOB PURPOSE:

Effectively assist in the process to recruit, screen, test and select employees to ensure the successful operation of the Call Center. Participate in acting as an information source in all aspects of Human Resources including corrective action and HR policies. Fosters continuous growth and promotes company culture.

Principal Duties and Responsibilities:

Assist in developing and implementing hourly/salary recruitment strategies to meet the staffing needs for internal and external positions including testing, screening and interviewing to ensure call handling and service levels are maintained.

Provide call center staff direction and support on HR issues within legal constraints. Support includes consulting, coaching, and guiding staff in areas such as corrective action, workers compensation, and employment-related issues.

Maintain and update location specific employee files.

Disseminate accurate and pertinent information to employees regarding all HR policies and issues.

Manage the unemployment process.

Maintain partnership with employment agencies as needed.

Assist in completion of specific projects as directed by the HR action plans and / or the HR team.

Orientate new employees to ensure understanding of company policies, procedures, and benefits are accurately communicated.

Serves as a point of contact for employees regarding insurance, injuries at work, leaves, 401(k), and tuition reimbursement.

Assist in coordinating corporate and facility functions for the employees

Employees in this job may perform other duties as assigned. In addition to the above, all HGS employees are expected to:

• Promote teamwork and cooperative effort.

• Help train and give guidance to other HGS employees

• Maintain a clean, safe, and unobstructed work area, and practice good safety habits.

• Provide internal and external customers with the highest quality service.

• Knowledge of Paychex Flex is a plus.

Minimum Job Requirements: (Education, Experience, Skills)

• Associate degree in a related field or equivalent combination of education and/or experience.
• 3 to 5years of human resources generalist experience required
• BA / BS in Human Resources or related field preferred
• Intermediate knowledge of PC applications for word, processing spreadsheets, presentations, etc.
• Demonstrated written and verbal communication skills to include presentation ability.
• Demonstrated decision making and problem solving ability.
• Demonstrated ability to manage conflict.
• Proven ability to work as part of a team