Job description

We are seeking a highly experienced and skilled Senior Claims/Operations Manager to join our dynamic team. This is a key leadership role where you will be responsible for overseeing insurance claims coordination, adjuster coordination, client liaison, project scheduling, customer service, and various administrative duties.

Key Responsibilities:

• Efficiently coordinate insurance claims processes, ensuring timely and accurate handling from initial claim submission to settlement.
• Collaborate with adjusters, providing guidance and support throughout the claim’s investigation and settlement process.
• Act as a primary point of contact for clients, addressing their inquiries, concerns, and providing exceptional customer service.
• Develop and implement effective project scheduling strategies to optimize claims handling and ensure timely completion.
• Manage a team of claims professionals, providing coaching, training, and performance evaluations to drive excellence and efficiency.
• Maintain strong relationships with insurance providers, negotiating favorable terms, and ensuring smooth claims processing.
• Handle escalated and complex claims issues, utilizing strong problem-solving skills to reach satisfactory resolutions.
• Oversee various administrative duties such as report generation, data analysis, and ensuring compliance with industry regulations.

Qualifications:

• Proven experience in insurance claims management.
• Strong knowledge of insurance policies, claim processes, and industry best practices.
• Excellent interpersonal and communication skills to effectively liaise with clients, adjusters, and internal stakeholders.
• Demonstrated ability to lead and motivate a team, fostering a positive work environment and achieving performance goals.
• Exceptional organizational skills with the ability to prioritize and manage multiple tasks simultaneously.
• Proficient in project management software, claims management systems, and MS Office Suite.

If you are a results-driven professional with a passion for claims operations, customer service, and leadership, we invite you to join our team. Please submit your resume and

We are an equal opportunity employer committed to diversity and inclusion.

Job Type: Full-time

Pay: $60,803.43 - $69,225.64 per year

Benefits:

• Paid time off
• Tuition reimbursement

Physical setting:

• Office

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Oakdale, NY: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Microsoft Office: 3 years (Preferred)
• Customer service: 1 year (Preferred)

Work Location: In person

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