Job description
- Works to prevent and resolve altercations among guests.
- Stops all inappropriate behavior immediately in a professional manner.
- Responsible for checking guests’ identification to ensure they are age appropriate.
- Enforces capacity regulations.
- Maintains constant vigilance to ensure the safety of patrons, employees and company property.
- Responsible for accurate reporting and completing Incident Reports and/or other reports as necessary.
- Consistently demonstrates superior customer service skills by displaying outlined service behaviors.
- Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next.
- Creates an atmosphere of luck and celebrates guest’s wins.
- Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting.
- Anticipates needs and provides fast, flawless service.
- Checks for satisfaction and effectively resolves service breakdowns when they exist.
- Promotes Rewards programs and card membership.
Provides a warm farewell and thanks guests for visiting
Experience
Preferred- Previous experience in night club security preferred
Education
Preferred- High School or better
Licenses & Certifications
Preferred- NJ Casino EE Registration
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