Job description
GENERAL DESCRIPTION: Under the general supervision of the office coordinator; performs a variety of scheduling duties within the Cardiology Department. These duties include but are not limited to; scheduling patients for cardiac tests, rebooking no show appointments and assisting in urgent scheduling matters. Maintain proper and professional phone etiquette at all times. Resolves appointment conflicts for staff and/or patients as they occur. Focuses on accommodating patient needs when scheduling exams
Responsibilities:
- Rebooking no show patients
- Monitoring patient volume, an actively fills empty slots
- Booking routine mammography screening
- Customer service support
- The scheduler will serve as the coordinator of schedules and appointments for pending patient exams in the Cardiology Department
- The scheduler must listen to the needs of the patient requesting the appointment in order to determine the amount of time the appointment will require and then find the time that works best for both the patient and the department
- The scheduler also manages cancellations, including rescheduling multiple patients, find the best alternative for all involved
WORK EXPERIENCE REQUIREMENTS:
Must be able to deal effectively and courteously with the patients, physicians, and other hospital personnel.
Previous medical/scheduling experience preferred but not required.
Basic medical terminology.
Strong spelling competence and computer experience is essential.
Must have strong prioritization skills.
Must have professional phone etiquette, and strong customer service skills.
Must be a good listener, and have the ability to problem-solve in order to accommodate the patients needs.
EDUCATION REQUIREMENTS:
High school diploma or GED required.
BLS is preferred but not required.
Location: UMass Memorial Health - Harrington ยท HH CARDIOLOGY DEPT
Schedule: Full Time, Day Shift, 40
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