Job description

Join Kansas City's leading eye care team! At Discover Vision Centers, we believe in working together to provide the best eye care for our patients. We are currently hiring for a Scheduler to join our ever growing team of professionals who share our main focus of GREAT PATIENT CARE!

If you are a determined individual and want to learn from the best eye care professionals in the area, then we want to hear from you!

Job Requirements:

*High School diploma or equivalent
*Preferably previous scheduling experience or training
*Preferably previous insurance experience or training
*Good communication and organizational skills
*Good patient rapport
*Good listening skills
*Outstanding customer service skills
*Possess basic computer skills and efficiently use the computer
*Maintain patient confidentiality at all times
*Adhere to HIPAA regulations
*High degree of reliability, dependability, and accuracy

Responsibilities include (and may vary):

*Answer all phone calls in a pleasant and professional manner
*Ability to effectively triage calls from patients to ensure appropriate scheduling
*Listen and ask questions to accurately determine the patient's objective for the call
*Take messages from patients and transfer calls, as needed
*Add detailed messages into EMR messaging templates and forward appropriately for follow up
*Accurately add patient/appointment information to NextGen computer system
*Reschedule clinic, cancellation, and "no show" appointments for assigned providers
*Recall - phone calls to patient's who are overdue for an appointment
*Monitor email messages
*Schedule appointments from Patient Portal or Online Requests
*Maintain and update information in individual training/procedures manual provided
*Other duties as assigned

Hours: 8:00a - 5:00p M-F, with one weekly evening shift 10:00a - 7:00p. This position is also part of the rotating schedule of Saturdays, which is typically once per month 8:00a - 12:00p *remote hybrid option after 1 year of employment*

EOE

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Rotating weekends
• Weekend availability

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 2 years (Preferred)
• Medical scheduling: 1 year (Preferred)

Work Location: One location

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