Purpose:

Salesforce Administrators use both their developer skills and Salesforce, inc. expertise to optimize sales department operations. Students, faculty, and staff rely on a clean, user-friendly interface to navigate the college experience from admission to graduation. By maintaining up-to-date systems, the Salesforce Administrator smoothly translates data into necessary information for interdepartmental success.

Essential Duties and Responsibilities:

• Ensure optimal performance of Salesforce systems and products.
• Upgrade and configure Salesforce systems for optimized integration.
• Manage Salesforce roles, profiles, sharing rules, workflows, and groups.
• Import sales department leads, contacts, and other data.
• Maintain the sales cloud, as well as building custom reports and dashboards.
• Perform database maintenance tasks, including diagnostic tests and duplicate entry cleansing.
• Evaluate and install new Salesforce releases, as well as provide training and support.
• Document processes, including error reports and changes to field history tables.
• Prepare reports for sales and other departments.

Non-Essential Duties and Responsibilities:

• Perform aesthetic changes, form configuration, and adjustments of details on documents.
• Focus on individual/stakeholder requests.
• Disseminate requests to the proper support team.
• Provide support for non-critical issues.

Other Responsibilities:

• Work with other developers in conjunction with our SIS integration.
• Lend support to web development.

Supervisory Responsibilities: None

Competencies/Knowledge/Skills/Abilities:

• Salesforce, inc. platform knowledge, Working knowledge of technical subjects including HTML, CSS, OOP, Apex, Visualforce and other Salesforce technologies to customize and integrate it to other systems.
• Data management principles including modeling, data quality and data security – leading to the integrity and security of the date altogether
• Problem solving skills. An ability to troubleshot issues, analyze/identify problems and implement solutions
• Collaboration with other Salesform platform cross functional teams.
• Must be able to work both independently and as a team.

Education and/or Experience:

A bachelors degree in Computer Science, IT or related field. Equivalent range experience can be considered.

Certificates, Licenses, Registrations:

Salesforce, inc. Certification

Computer Skills:

• Microsoft 365
• Collaboration tools including: Teams, Zoom, Outlook
• Various Operating Systems including: Windows, macOS, and Linux

Environmental Factors are those that are required and performed with or without an accommodation.

• Cold office space due to year round A/C
• Flourescent lighting
• Natural lighting from windows
• Shared office space
• Blue-light screens

Physical Demands are those that are required and performed with or without an accommodation.

• Sitting for extended periods of time
• Repetitive hand and finger movements
• Prolonged viewing of computer screen

Emotional and Mental Demands are those that are required and performed with or without an accommodation

• Stress from a fast-paced academic environment, where the turn around for monthly school terms induces a rapid pace of work.