The Application Engineer is responsible for providing technical support and quotations with regards to the selection, price, design and delivery of critical water equipment to industry, municipalities and agriculture.

This role is for a detailed team player who will communicate and collaborate with outside business partners, internal teams, suppliers, factories, service shops, and bespoke job shop providers. Within your purview will be a team of industry experts, both in-house and nationwide, consisting of suppliers, product engineers, field service engineers, technicians, installers, and sub-contractors. All working together to meet or exceed customer expectations.

Daily projects include both replacement of complex equipment and design-bid-build projects of increasing size and complexity up to 500hp plus. Municipal spec work on a case-by-case basis and by proficiency.

Minimum Experience 3 years’ of recent experience in either Engineering, Technical Sales, or Construction Project Management...or combination thereof.

• Experience must include extensive work with at least one of our core groups of product:
  • Lineshaft Turbine Pumps
  • Industrial/Municipal Pumps
  • VFD – Variable Frequency Drive Control Panels
  • Industrial Automation (with pumping applications)
  • Electric Motors
• Adding to your previous experience, you will Be or Become, an Expert in at least one of those products applications.

About Us:

Mather Pump is respected as a highly technical pump and water well specialty supplier and systems integrator. We handle a variety of rotating equipment, fluid handling products, custom electrical panels, electrical controls, electric motors, variable speed drives (vfd), automatic control valves (acv), instrumentation and accessories….often cradle to grave.

Our products, services, and optimal system designs promote energy efficiency, water quality, sustainability, and best in class reliability.

Mather Pump is fourth generation, family owned. Our mission is to help cities provide tap water, farmers irrigate their crops, and industries to facilitate manufacturing processes. Water is Life.

~ Relocation assistance for the right candidate ~

Minimum Qualifications:

• Extremely Strong attention to detail.
• Ability to understand and further your learning of pump hydraulics, mechanics, hydraulic design, electrical design, construction practices and process.
• Strong computer proficiency.
• Good math and engineering skills.
• Excellent interpersonal relationship building skills with strong verbal and written communication
• Strong ability to work with ambiguity, manage multiple projects at once, and to review technical documents.
• Eager to meet or exceed customer expectations, and achieve daily commitments.
• Strong nature to compete for and be awarded projects.
• General proficiency with Microsoft Office (Outlook, Excel, Word, etc.)
• Ability to understand both customer and company interests and consider them both in a fair and reasonable standard.
• Ethical practices and behavior always.

NON-Essential, but preferred complementary skills:

• Bachelor's degree in engineering, engineering technology, or business.

• Experience with public bid processes and municipal infrastructure projects.

• ADVANCED understanding of: pumps, construction, hydraulics, and application of rotating equipment, systems curves, wire to water efficiency calculations, integrated electrical controls, fluid and mechanical systems.

• Software Proficiency with: ERP’s, CRM’s, Adobe, AutoCAD (or other drafting tools), systems, and Pump Selection Software, and other equipment configurators.

• Ability to comprehend hydraulic motion, and its relationship to system performance.

• Understanding a chain of input/output system reactions.

• Ability to understand how complex automatic control valves operate and their performance within a system.

• Ability to read and understand electrical schematics.

  
  Principal Details of Duties and Responsibilities:

  Customer Service

  • Respond to customer inquiries quickly, effectively, accurately and professionally.
  • Advise on best practices, products, services, and designs. These include: Reliability, Efficiency, Serviceability, Replacement Availability, Total Lifecycle costs and more. We are a trusted resource.
  • Prioritize projects according to need, ability to execute, and ability to win.
  • Be a voice of the customer, advocating for the customer’s needs.
  • Relationship based selling is a core tenant of this position’s success.
  • Customer satisfaction and retention.

  Design and Quote

  • Update and research recommendations for designs, product replacements or system improvements.
  • Review product specifications and drawings to determine technical requirements, including but not limited to: equipment selection, sizing, costing, research requests for duplicate equipment from serial number records, and develop current pricing
  • Select materials based on application and cost requirements.
  • Provide optimal design selections from detailed customer requirements.
  • Complies with construction codes.
  • Communicate with suppliers for pricing, delivery, and technical information.
  • Project pricing and lead time negotiations.
  • Receive customer purchase orders for quoted projects and gather pertinent information for submittal creation and order execution.
  • Produce detailed and concise work instructions pertaining to customer requirements, production, purchasing assistance, etc.
  • Document communications regarding pricing, delivery schedule, preliminary design information, detailed review of customer specifications and statement of any bid exceptions to specs.

  Effective Project Management

  • Manage deadlines, identifying stakeholders, understand, communicate and achieve goals.
  • Anticipation of issues, flaws, and requirements of system design, installation, and maintenance.
  • Time management – Aptitude for effectively prioritizing tasks as the workload varies.
  • Carefully review customer purchase order for compliance with our offer.

  Soft and behavioral skills:

  • Professionalism – Ability to deal with pressure and conflict positively. Demonstrate self-confidence and positive attitude towards self and others. Demonstrate productive use of time.
  • Effective Speaking – Ability to verbally communicate information and ideas effectively one-on-one and in occasional group presentations. Must be able to establish a friendly, customer service rapport on the phone.
  • Written Expression – The ability to communicate information and convey ideas so others understand. Writing must be grammatically correct and without spelling errors.
  • Deductive Reasoning – Ability to apply general rules to specific problems to produce sensible answers.
  • Well Organized, Positive Attitude, Quick Learner,
  • Information recall - Understands the significance of new information not only for current use, but future needs.
  • Intuition - Identifying and addressing potential problems before they become issues.
  • Quality & Productivity – Produces work at a fast rate and with high accuracy. Demonstrates accountability if mistakes occur.
  • Active Learning – Able to learn quickly and independently on the job. Must be a resourceful and proactive problem solver.
  • Continuous learning - Products, technologies, services, processes.
  • Promote teamwork and communication. Espouse company standards of Safety, Quality, Reputation, ect.
  • Tenacious follow up on open quotations, and project details.

  Succeed:

  • Complete special projects as assigned and perform other duties as required
  • Adhere to all company policies and procedures
  • Meet basic project financial metrics (profits, margins, etc.)
  • Achieve annual revenue targets.
  • Support continuous improvement, identify inefficiencies. Eliminate roadblocks in the order winning process.
  • Occasional local and regional travel to customers, and jobsites.
  • Post-project review analysis.

  
  

  Why make your career here? We Offer You More Than Just A Job! - Total Package of Work-Life Balance, Compensation, Benefits, Learning and Development.

  • 401k with Company Contributions
  • 100% Company Paid (no split) Regence Blue Shield PPO Medical
  • Healthy Work-Life Balance
  • Fully Paid Dental
  • Paid Holidays
  • Paid Vacation
  • Paid Sick Leave
  • Life Insurance
  • On the job training
  • Paid education for work related training
  • Friendly work environment
  • Bonuses on personal and company performance
  • A rewarding career with training, income and advancement opportunities
  • Reasonable 40-45 hour work week
    
    Environment: Office Only
    Reporting to: Company Owner
    Location: Vancouver, WA
    Job Type: Full-time
    Relocation assistance for the right candidate
    Qualified candidates must have authorization to work in the USA.
    

    
    
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