The Sales/Customer Support Associate’s primary responsibility will be to provide support to the Sales Team and Customers by direction of Sales Operation Manager. In that effort, the Sales/Customer Support Associate's function will be important in establishing the “best in class” customer service and supporting sales team in the field.

• Assist Sales and Sales Operations Team
• Manage all Objects in Salesforce.com CRM
• Work directly with Sales Team to optimize CRM for field base input
• Assist Sales Team to create/manage Leads, Contacts, and Accounts within the CRM
• Ensure fields are updated correctly Deleting/Consolidating duplicate leads, contacts, or accounts
• Support the Sales Team with recording Patient procedural and follow-up data
• Assist with New Customer Account Set Up
• Assist Sales Team progress new Customer Accounts through CRM for approval
• Assist with identifying Accounts Payable contacts
• Assist with obtaining Shipping/Billing Addresses
• Assist in management and order fulfillment process for customers and Sales Team trunk stock
• Process Trunk Stock Requests
• Process Patient Direct Shipments
• Process Stocking Purchase Orders from Customers
• Assist managing complaints and customer support
• Work with Sales Team to ensure Complaints are submitted on time and with all necessary information
• Work with Quality to assist with follow-up requests for Complaints
• Manage company documents required for Hospital Credentialing
• Assist Marketing with generating and distributing attendee lists for trades shows, congresses, conferences, etc.
• Coordinate with Sales Reps after trade shows to assist with follow up for new and existing Leads/Contacts
• Generating/distributing inbound customer requests from email, website, phone call, etc.

• BA/BS Degree
• Strategic thinker.
• Strong verbal and written communication skills, including the ability to present findings in a clear, concise manner.
• Ability to organize, self-prioritize, and be a self-starter in a fast-paced environment with demanding internal and external deadlines.
• Experience working inside CRMs (specifically Salesforce.com)
• Strong technological knowledge
• Proficient with MS Word and Excel.
• Ability to work efficiently and creatively in a regulated industry
• Strong self-starter, who is also an effective leader and team player

WORKING CONDITIONS

• Ability to get the job done in a “we-can-do” environment, allowing for flexible hours, depending upon the project and/or customer needs.
• Remote or small office environment.
• Travel will be minimal, and when necessary, can usually be well planned in advance

Why Join Our Team?

• Voted Top Workplace
• Competitive salary with company-paid medical, dental and vision benefits
• High growth company with game-changing technology
• Flexible work/life balance