Job description
Overview:
At WAXIE, exceptional customer service is the backbone of who we are and the focus of everything we do. We are committed to building and maintaining lasting relationships by providing an industry-leading customer experience. We listen to our customers and provide solutions through excellent hands-on service, training, and education. All of this couldn’t be done without our top-of-the-line Customer Service team. Our Customer Service and Sales Administrators assist internal and external customers in facilitating the sale department goals and maintaining the highest level of customer satisfaction with all interactions.
Essential Duties:
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Envoy Solutions, a diversified distribution company with over $1.5 billion in revenue, is bringing together leading brands from the facility supplies, packaging solutions, and specialty products industries. We’re building a national platform that will enable us to leverage product knowledge, category expertise and local presence to help make buildings cleaner and more sustainable, people safer and operations more productive, every day. Our portfolio of companies includes North American, WAXIE, SEPG, Daycon, North Woods, PJP, and NVISION. Our combined company employs more than 2,300 associates, operates 43 distribution centers, and supports more than 52,000 customers.
At Envoy Solutions, our focus is on creating greater efficiencies and scale, with a high-touch, customer-first approach. We’ve combined the expertise of local consultants and sales teams with a wider portfolio of products and deeper category knowledge. We work both nationally and regionally to ensure responsiveness to the industry’s toughest challenges, and we deliver a more efficient and streamlined distribution model on behalf of our customers.
At WAXIE, exceptional customer service is the backbone of who we are and the focus of everything we do. We are committed to building and maintaining lasting relationships by providing an industry-leading customer experience. We listen to our customers and provide solutions through excellent hands-on service, training, and education. All of this couldn’t be done without our top-of-the-line Customer Service team. Our Customer Service and Sales Administrators assist internal and external customers in facilitating the sale department goals and maintaining the highest level of customer satisfaction with all interactions.
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Assist customers in the showroom with product knowledge and demonstrations with a high service level and professionalism.
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Handle phoned-in, emailed, faxed and walked-in orders from customers by keying them into our ordering system.
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Pursue all customer inquiries and develop "New Leads" for the sales team.
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Research and resolve customer problems accurately and efficiently.
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Assist company Account Consultants by phone and in person. Communicate regularly with them regarding customer pricing, problems or requests.
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Provide a high standard of efficiency, accuracy and courtesy to all customers and WAXIE employees.
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Continually enhance product and service knowledge.
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Maintain a high standard of professionalism and grooming. Keep desks and customer service area neat and orderly.
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Open and close cash register as directed. Comply with all cash handling procedures and policies, i.e., TeleCheck, bank card authorizations and cash transactions.
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Type correspondence, memos, proposals, bids, flyers, lists, forms, and special projects for the assigned Account Consultants.
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Create spreadsheets according to Account Consultants’ needs.
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Produce reports for the sales department and account consultants as needed.
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Act as a liaison with Account Consultants, Contract Services Department, Marketing, Purchasing, etc.
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Web@work administrator, setting up new users, shopping lists, and maintaining information
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Set up new accounts and coordinate with the home office on new account tracking
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Email customers updates, quotes, bids, etc.
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Maintain literature rack.
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All other duties as assigned.
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Previous customer oriented experience strongly preferred
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Ability to learn WAXIE products and services
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Excellent verbal and written communication skills
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Previous AS400 experience is preferred
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Computer literate (Microsoft office experience preferred)
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Strong ability to multi-task and prioritize
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Excellent attention to detail with good organizational skills
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Ability to work well in a fast paced environment
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Ability to interact with external and internal customers via phone, email or in person in a professional manner
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Strong ability to make quick and informed decisions
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Excellent attendance record
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Positive attitude
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Ability to safely lift and carry 50 lbs
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High School Diploma or Equivalent
This position offers a competitive starting salary and comprehensive benefits program.
Pay Range: $23 - $31.16
The compensation range reflects the Company’s current grade for this role and reasonable expectation at the time of posting. We consider a number of factors when making individual compensation decisions including, but not limited to, skill sets, experience and training, and other business factors. This role may also be eligible to participate in an annual incentive program, subject to the rules governing the program.
Envoy Solutions (and its subsidiaries) is an Equal Opportunity Employer. This means that we consider all applicants for employment and employees eligible for employment without regard to race, marital status or civil union status, sex, age, color, religion, national origin, veteran status, mental or physical disability, sexual orientation and/or any other characteristic protected by law. We also provide reasonable accommodations to our applicants and employees with disabilities in order to assist them in the performance of their essential job functions.
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