Job description
JOB SUMMARY
Performs cleaning of guest rooms, including striping/making beds, cleaning with chemicals, vacuuming, dusting, replenishing supplies, reporting repair needs, etc., to ensure that rooms area ready to be sold. Provides guest service standards that enhance the guest experience and promote return business.
ESSENTIAL JOB FUNCTIONS:
- Ensure customer satisfaction and return business through prompt, efficient and friendly service.
- Exhibits WRC service standards at all times - sincere greeting, eye contact, smile, proximity rules, uniform standards, anticipate guest needs, etc.
- Promotes and adheres to safety rules and regulations at all times, to protect guests and employees from injury, risks or hazards. Promptly report safety concerns to Supervisor.
- Clean assigned rooms using established cleaning procedures and operating time frames. Assignments may vary, and include bed strippers/makers; or cleaners who perform all deep cleaning of rooms - dusting, vacuuming, garbage removal, cleaning with chemicals, replenishing’s of supplies, and reporting repair needs.
- Shall assist with loading/unloading of housekeeping carts - soiled/clean linens, supplies, garbage, checklists, etc.
- Maintain strict security of room keys to prevent unauthorized access to guest’s room or property, and to protect WRC assets.
- Assist guests with supply requests and/or household services.
- Ensure that operation of equipment, tools and materials are handled in a safe manner.
- Maintain record keeping as needed to maintain supplies, note repairs, report incidents, etc.
- Report any damages, lost and found items and/or unusual occurrences immediately.
- Assist in hotel laundry as needed, and help maintain public area cleanliness.
- Comply with regulatory laws, PP&P, department policy and procedures, safety codes, etc.
- Promote internal guest service standards through courteous and respectful behavior.
- Other related duties as assigned or directed.
johnandkristie.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, johnandkristie.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, johnandkristie.com is the ideal place to find your next job.