Job description

Candidates contacted for interview will be required to complete official job description. Visit www.lacasainc.org to download application form.

Position Summary: Provide excellent service to guests, sort incoming product, arrange displays in appealing fashion, receive donations and assist the Store Manager in the maintenance of all store operations. Positively impact guests, donors, and the communities, Dona Ana County and surrounding areas.

Hours: As assigned, 8- hour shifts, weekends and off hours are required

Reports to: Thrift Store Manager

Supervisor: __Yes _X_ No

Condition of Employment: Full-Time, Grant Funded Contingent upon funding

Starting Salary: $15.00 hr. Depending on Qualifications

Essential Duties:

Sales Floor and some office duties:

· Acknowledge guests and assist with their shopping needs.

· Provide fast, efficient and accurate checkout service.

· Promote upcoming sales or Special fundraising events.

· Maintaining neat and orderly sales floor, dressing rooms and check out areas.

· Replenish product as needed to keep shelves and clothing areas well stocked.

Production Area, inside the store and outside donation drop off areas:

• Receive, assist, and thank guests for their donations.
• Lift and move boxes and bags of donated items (up to 501bs).
• Sort through donations and evaluate items for quality and condition.
• Price items according to established guidelines.
• Meet assigned production targets for each shift.
• Place clothing on hangers and items on racks, distribute according to size and type on the sales floor.

Administrative Duties:

· Count and balance cash drawer/s and log sales according to established procedures.

· Generate bank deposit and make deposits as assigned.

· Maintain all records in compliance with established procedures.

· Complete all required paperwork/documentation daily.

· Maintain an organized office area with files put away daily.

· Maintain inventory of brochures, handouts and printed items about La Casa and its services.

Training:

· Attend staff meetings and in-service trainings.

· Stay abreast of best practice when working with victims and survivors of domestic violence and their children and ensure services reflect those practices.

· Ongoing professional development including keeping abreast of recent trends and developments regarding domestic violence and advocacy as they pertain to the clients served by La Casa.

· Attend seminars and trainings approved by supervisor.

Additional Duties:

· Occasional duties may include the ability to drive agency vehicle to pick up donated items including all rural communities surrounding Sunland Park, Hatch, Anthony and Chaparral, NM.

· Other duties as assigned.

Expectations:

• Promote excellent internal and external customer service at all times.
• Follow all safety rules and guidelines and maintain a neat, safe, organized workspace.
• Assist donors with unloading items into carts and pushing carts to outside donations area when needed.
• Pick up bags or boxes of donations from outside front area or lobby area to maintain clear paths.
• Aptitude for dealing with people; strong problem solving abilities; emotional identification with others.
• Maintain strict confidentiality per agency policy.
• Demonstrate positive role-model leadership and work cooperatively with others.
• Model respect, understanding and appreciation for all people.
• Exhibit skills in comprehending, interpreting and supporting the organization.
• Ability to succeed in and contribute to a team environment.
• Ability to multi-task, prioritize and work under pressure without losing sight of objectives.
• Ability to communicate effectively with others.
• Ability to work independently.

Qualifications:

· Education: High School Diploma or equivalent.

· Experience: A minimum of two (2) years full-time (can be volunteer or paid) experience in retail sales preferably in second-hand business or similar environment. Excellent customer service, accurate cash handling and merchandising skills are a must.

· Substitution of education/experience: None.

· Language: Bilingual in Spanish/English highly desirable.

· Licenses/Certifications: Valid driver’s license and satisfactory driving record.

· Work Environment: Work is performed both indoors and outdoors. Work requires frequent bending, lifting, kneeling, standing/walking. Lifting from floor to above head to stock shelves and lifting up to 50 lbs. regularly. Occasionally pushing and pulling heavy furniture and other items in the store. When working indoors work environment is temperature controlled, when working outdoors is subject to various weather conditions including extreme heat.

Other: Post-offer drug/alcohol screen, TB test and background check. Must have current COVID-19 vaccination record or qualified exemption prior to hire.

· Warm, empathic, and non-judgmental with demonstrated ability to maintain healthy boundaries with clients and staff.

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Weekend availability

COVID-19 considerations:
Employees receive COVID-19 training, social distancing and sanitizing of common areas, sign in/out rosters for contact tracing, mandatory regular COVID-19 testing for staff. COVID-19 Vaccination record or qualified exemption required prior to start date.

Education:

• High school or equivalent (Preferred)

Experience:

• retail sales/second hand store: 2 years (Required)

Language:

• Bilingual English/Spanish highly desirable (Preferred)

License/Certification:

• driver's license (Required)

Work Location: In person

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