Job description

Dramatically set on the shores of Seneca Lake in the heart of Finger Lakes Wine Country, the Watkins Glen Harbor Hotel is an award-winning, AAA Four Diamond property. Located in the village of Watkins Glen, our hotel offers the perfect vantage point from which to explore wine trails, craft breweries, distilleries, historic attractions, water-sports, outdoor adventure, and more!

The Blue Pointe Grille & Coldwater Bar Restaurant Servers are responsible for serving food and beverages to guests in a courteous, friendly manner in accordance with established service standards to ensure positive guest experience.

JOB OVERVIEW

Responsible for serving food and beverage to guests in a courteous, friendly manner in accordance with established service standards to ensure positive guest experience.

ESSENTIAL JOB FUNCTIONS

Include the following; however, other duties may be assigned.

1. Greet guests, take beverage and food orders; place into point of service system.

2. Abide by State, Federal, and Corporate requirements pertaining to serving alcoholic beverages.

3. Offer helpful guidance with menu and daily special offerings; responding knowledgeably to questions.

4. Pick up food order from presentation area; ensure food is properly prepared.

5. Periodically check in to ensure guest needs are met.

6. Prepare and stock service station for readiness prior to opening and closing each shift.

7. Follow all established cash handling and bank operating procedures.

8. Perform other food and beverage functions such as bartending or bussing in the event of staffing shortage or breaks.

9. Be aware of guest satisfaction scores; work toward increasing departmental and overall guest satisfaction.

10. Practice safe work habits; comply with attendance rules and be available for work on a regular basis.

REQUIRED SKILLS AND ABILITIES

Must have the ability to communicate in English both verbal and written. A self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Must be willing to” pitch-in” and help co-workers with their job duties and be a team player. Ability to use point of service computer; knowledge of state liquor laws. Ability to establish and maintain effective working relationships with associate, customer, and guests. Ability to transport large trays weighing up to 30 pounds through a crowded room on a continued basis throughout the shift. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PERFORMANCE STANDARDS

Guest Satisfaction

Our guests are our focus. One of the keys to a positive guest experience is positive interaction with staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every associate is a guest relations ambassador, every working minute of every day.

Work Habits

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality, and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Job Types: Full-time, Part-time

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Weekend availability

Work Location: In person

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