Job description

We are looking for an experienced Regional Operations Director to build our team. If you are a motivated and detailed executor who thrives while leading a team through a rapidly changing workday, then we hope to see your application today!

What We're Looking For:

We're looking for creative individuals with a heart for hospitality. We're more than your next job - we work together to inspire, encourage, share a passion and demonstrate our love for food!

If you find joy in serving others and impacting lives; apply today!

• Preferred Experience:
• Minimum 5 years General Manager experience (preferably in restaurants).
• Minimum 5 years Multi Unit Management Experience; (preferably in foodservice).
• Experienced with opening new restaurants.
• Experienced with manager training & development.
• Experience with community relations and grass roots marketing.
• Position Requirements:
• Extensive travel is required; primarily within their geographic region, but also occasional travel to other markets / regions in the U.S.
• High level communications; both written and verbal.
• Open to relocation.

The Regional Operations Director plays an important strategic role in the success of our growing Brand. The Regional Operations Director is charged with driving and implementing operations /business strategies in all the units within their specified region, designed to achieve objectives focused on driving sales, guest count, and profits for the business.

The position is responsible for managing all areas of operations within their assigned region, including but not limited to, delivering outstanding hospitality, food cost, labor cost, P&L responsibility, running shifts, teaching and learning, sanitation, safety and cleanliness, while adhering to all company policies and procedures. The Regional Operations Director will select, manage and build a team of GM’s that bring to life our company Culture daily.

Essential Functions

Building and Maintaining our Brand:

• Understands and promotes the culture, stays abreast of people and competitive issues/events, uses industry knowledge to benefit the organization.
• Overall responsibility for planning, launching and sustaining a comprehensive operations strategy in support of the brand image, critical to achieving brand goals.
• Contributing and upholding the company standards.
• Ensuring we achieve business and development commitment goals within assigned region.
• Projects and practices consistent ownership attributes which provide a high level of guest service at all points of contact.
• Partner with Marketing and the Field Operations team to train brand stewardship
• Leads the succession planning process in partnership with HR including at the unit level: recruiting, turnover, promotions, terminations.
• Drives and monitors restaurant cleanliness.
• Plans and assigns daily goals, tasks and assignments and/or instructs direct reports on the same.

Financial Management:

• Meets or exceeds company sales and profit expectations while maintaining standards in assigned region.
• Ability to analyze and synthesize large amounts of quantitative and qualitative information and extrapolate the business and financial significance of the information.
• Ability to understand, interpret and apply financial disciplines to all aspects of business.
• Ability to forecast and project trends: proactively manage the financial viability of the business.
• Establish and oversee budgets and identify quarterly priorities and savings opportunities.
• Conduct routine internal assessment audits and complete detailed written assessments to help determine preparedness of location and concurrence with brand standards and programs.
• Responsible for financial controls, personnel management, facilities, marketing, food preparation and quality, and general business operations and possess the organizational agility to report on these measures to VP, Operations on a regular basis.
• Manage turnover and costs associated.
• Ensure budget and timeline adherence for projects and deliverables.
• Cross-functional business knowledge with a P&L orientation.
• Leverage the use of talent analytics to provide insights and make recommendations to improve talent ROI and overall strategies.

Building a High Performing Team:

• Identify, attract and on-board the best talent with the goal of 100% staffed at all locations.
• Implement strategies and tactics to ensure the organization has the necessary talent to meet growth objectives.
• Executes the professional development practices to facilitate active mentorship and training.
• Utilized and follows up to ensure the process for performance reviews, compensation, and internal promotion are executed at the field level.
• Works in partnership with restaurant operators to execute the company’s pay for performance strategies.
• Supports the talent strategies to accelerate our talent pipeline.
• Identifies processes that allows the company to leverage its size and scale and be more efficient and effective as we continue to grow the brand.
• Proactively enhance our work environment and team member-centric culture.
• Meet or exceed team member retention goals.
• Partners with restaurant operators to implement the restaurants engagement strategy & initiatives.
• Assists to develop progressive and pro-active programs that assist in attracting and retaining top talent.
• Ensures that Team member Relations policies and procedures are in use at the restaurants to ensure that a healthy work environment is guaranteed.
• Looks at and addresses adverse trends in turnover

Personal Effectiveness:

• Models personal excellence and consistency in day-to-day behaviors and accomplishments.
• Identifies and analyzes problems and develops workable solutions.
• Function “hands-on,” balancing multiple priorities between multiple properties and devise and assist in implementation of creative solutions for complex issues within these properties.
• Works under pressure while exercising good judgment and handles conflict and resolves uncomfortable situations with clients, guests, peers and direct reports.
• Demonstrates a sincere commitment to work collaboratively with all constituent groups, from restaurants to the Board.
• The courage and decisiveness to prioritize with a track record of success.
• Technologically savvy to drive innovation and efficiencies.
• Increases effectiveness through proper use of delegation and work assignments

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Supplemental pay types:

• Bonus pay

Application Question(s):

• Are you willing to relocate?

Experience:

• Restaurant management: 5 years (Preferred)

Willingness to travel:

• 50% (Preferred)

Work Location: On the road

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