Job description

We are a upscale Mediterranean Steakhouse open to the public.

We are seeking a Host/Hostess that welcomes and entertains guests in a warm, friendly manner to provide a positive first impression of service. They are responsible to manage the efficient and timely seating of our guests, answering the phones, call ahead seating, reservations, guest inquiries, and To-Go orders. The goal is to accelerate our business development by providing an innovative and entertaining dining experience for all our guests.

Responsibilities include:

• Greet incoming and departing guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiter's name
• Use visual cues to seat guests in either the bar or dining area depending on their preference
• You must have excellent communication skills, can stand for long periods of time, and the ability to lift up to 25 pounds.
• Provide great hospitality by going above and beyond for every guest.
• Know regular guests’ names, preferences, and anticipate their needs.
• Control the pace of the door and communicate with managers to control the flow of the restaurant.
• Know the menu and be able to make genuine recommendations
• Keep it clean. The host stand is a guests first impression.
• Perform calmly and effectively in a high-volume environment
• Respond to on-the-fly requests with ease and poise
• Understand Toast POS systems and OpenTable (or other digital/online reservation systems).
• Observant to guests' needs throughout dining experience to ensure they receive high quality service (i.e. notice a drink refill is needed while seating another guest and ensuring the drink is refilled prior to getting back to the door).
• Contribute to team effort by accomplishing related results as needed
• Promoting a social atmosphere throughout the evening.

Requirements:

• Toast and Open Table experience preferred.
• Hosts must be punctual, neatly-dressed, and maintain a positive and professional attitude.
• Availability to work weekends and holidays
• Must be comfortable with dealing with groups of people.

Job Type: Full-time

Pay: From $15.00 per hour

Physical setting:

• Fine dining restaurant
• Upscale casual restaurant

Shift:

• Evening shift

Weekly day range:

• Weekends only

Ability to commute/relocate:

• Tyngsboro, MA 01879: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Fine Dining: 1 year (Preferred)
• OpenTable: 1 year (Required)

Work Location: In person

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