What does a successful Clover Technical Support Representative do at Fiserv?

A Clover TSR serves as the central contact providing exceptional service and technical support experiences for Fiserv’s small business merchants using Clover® point of sale (POS) systems. Clover® is an all-in-one, tailored system to manage every aspect of a business from accepting payments to organizing a menu or inventory to managing their employees. You will help small businesses get up and running with their Clover systems, that includes training and troubleshooting their device over the phone.

What you will do

Leverage your knowledge and expertise to answer questions and resolve problems. No two customers, problems, or resolutions are the same. Sometimes you will not know the right answer. We are looking for someone who will rely on their training and resources and is always up for a challenge.

• Set up and train new users, assist with device preferences and configuration
• Answer questions on transactions, funding, and business reporting
• Walkthrough web portal navigation and remote access devices
• Troubleshoot complex hardware, software, application, and network issues.
• Spend time reviewing performance, listening to calls, in coaching, training, business updates, and team engagement activities.

What you will need to have

• Minimum of one year of experience working in a customer facing role, preferably in financial services, technology support or customer service (ex: retail, restaurant, hospitality)
• Quiet and secure home working environment free from background noise and distractions
• Understanding of basic financial transaction processing and payments
• Understanding of computers, internet navigation, and web applications
• Sufficient Internet speed: Ping less than 50 ms, Download >12.0 Mbps, Upload >2.0 Mbps

What would be great to have

• Strong work tenure with previous roles lasting 2 years or more
• Experience working in a fast paced, high volume, metric driven call center environment
• 12 months of troubleshooting experience in a technical support call center, i.e. hardware, software, web applications and APIs, and network management

Things to know:

Compensation: $17.50

Training Start Date: 11 Apr 2023

Training Schedule and Length: 9:00am-5:30pm M-F EST for approx. 6-7 weeks

Working Schedule: Several 1st shift schedules and one 3rd shift schedule. Days off vary.

Pre-employment background, credit, and drug test are required.

This is a remote role but may not be performed in the following states: California, Colorado, Maine, Minnesota, New York, Washington D.C or Washington.

We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.