Founded in 1970, East Valley Community Health Center is a Federally Qualified Health Center (FQHC) who's services include providing personalized, affordable, high-quality medical, dental, vision and behavioral health care through a community-based network within the East San Gabriel Valley and Pomona Communities. Our staff practices patient-centered care by serving each patient with a personalized care plan that meets their individual needs. Our patients have access to support services that include, nutrition, health education, case management, pharmacy, lab, and x-ray at our health center locations. East Valley serves the health care needs of uninsured and underserved individuals and families throughout our 8 health center locations.

Our mission is to provide access to excellent health care while engaging and empowering our patients, employees, and partners to improve their well-being and the health of our communities.

The Referral Coordinator will ensure that patients needing specialty services can access them in a timely and efficient manner. The emphasis is on the ongoing interactions of team members to discuss roles, responsibilities, communication, and patient hand-off, working together to provide and enhance the care provided to patients.

Major Position Responsibilities and Functions:

• Enter referral authorization requests into both the IPA and County electronic systems.
• Coordinate and follow up on referrals for specialties or diagnostics.
• Communicate with providers and patients.
• Demonstrate ability to prioritize and handle urgent referrals.
• Maintain electronic logs of all referrals in i2i Population Health system
• Enter pertinent medical information into the order management section in NextGen.
• Enter referral authorization requests into both the IPA and County electronic system.
• Obtain consultation reports.
• Attend meetings offsite/onsite/zoom.
• Work cooperatively with all members of the health care team.
• Work with health care team in assuring prompt processing of referrals.
• Mail out authorization letters.
• Follow up with patients as needed or as requested.
• Answer incoming calls, respond to voice messages.
• Attend assigned trainings either offsite or onsite.
• Respond promptly and appropriately to patient and/or provider requests.
• Demonstrate dignity with kindness and compassion to all patients, visitors, and staff.
• Scan all referral requests, authorizations and consult notes into the patient’s electronic medical record.
• Maintain confidentiality of sensitive information
• Other responsibilities as assigned.

Position Requirements and Qualifications:

• Knowledge of referral procedures preferred
• Knowledge of and experience with NextGen and EHR preferred
• Knowledge of i2i
• Two years of experience in a clinic setting
• Bilingual English/Spanish highly preferred.
• Excellent interpersonal skills to care for patients on a continual basis
• Excellent Communication skills both verbal and written
• Proficient in Microsoft Word, Excel, and Data Entry
• Able to work with minimal supervision
• Able to work in a fast-paced environment

East Valley offers a competitive salary, excellent benefits to include: medical, dental, vision, and defined contribution retirement plan. You will also enjoy work-life balance with paid time off and paid holidays throughout the year.

Please apply to this position with your current resume.

Principals only. Recruiters, please do not contact this job posting.

EOE is the Law. It is the stated policy of EVCHC to conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly
encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit Retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination.