Job description

Job description

West Michigan's largest private music lesson school is now hiring a full-time front desk team member to work at our Grand Rapids location and occasionally our Jenison location. This Receptionist/Front Desk Team Member will perform a variety of tasks under the supervision of the school Office Manager and Owner.

If you love people, if you love kids, if you have a passion for doing a good job, then this Receptionist/Front Desk Team Member job is for you.

$18 per hour to start with raises based on performance evaluations, 80 hours of PTO (paid time off) annually, bonuses and profit sharing program.

We offer 100% company paid vision, dental, and life insurance benefits.

Must be willing to work as needed at both locations, some nights and weekends required.

Knowledge of music and/or playing an instrument is not required.

RECEPTIONIST/FRONT DESK TEAM MEMBER SCHEDULE (35-40 hours per week depending on Academy needs):

Work schedule includes a combination of afternoon/evening shifts and a weekend shift. Great position for someone who has a lot of flexibility, doesn’t mind evening and weekend work, and is looking for a high paying position.

RECEPTIONIST/FRONT DESK JOB DUTIES:

• Answering phones (Looking for the GOLDEN VOICE, one that sounds amazing on the phone with a great tone and excitement for our customers.)
• Managing details (Requires a great memory.)
• An ability to sell yourself as well as selling our services as the best music lesson experience in West Michigan. (Looking for a people person.)
• Note: If you do not like sales, please do not apply. Selling our school on the phone to potential clients is part of this position.
• Registering clients
• Processing paperwork
• Cleaning
• Communicating with teachers, staff and clients.
• Daily interaction with kids and their parents.
• Providing over-the-top customer service to everyone who walks through the Academy doors, making them feel welcomed, heard, and appreciated.
• Scheduling needs for over 500 students and more than 40 teachers. High attention to detail and strong communication skills are necessary. (Experience with Google products is preferred)
• Ability to follow directions, multi-task, meet deadlines, and achieve monthly registration goals.
• Independent problem solving
• Keeping the overall appearance and look of the Academy consistent with the image and culture of the Academy.

RECEPTIONIST/FRONT DESK IDEAL QUALIFICATIONS/EXPERIENCE:

• Restaurant,
• Hospitality
• Retail
• Medical office
• Veterinarian office
• Salon
• Any position that is fast paced, with a lot of interaction with the public.

IDEAL TRAITS:

· People person

· Great memory (forgetful types need not apply)

· Good with Microsoft office and Google products

· Great phone skills

· Ability to work alone

· Ability to multi task and keep up with lots of details

· Manage a fast paced environment

Hours: Must have some evening and weekend availability

Position Close Date: Open until filled - PLEASE DO NOT CALL OR EMAIL REGARDING YOUR SUBMISSION: Doing so will remove you from consideration.

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• Dental insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Weekend availability

Supplemental pay types:

• Bonus pay

Application Question(s):

• Briefly state why you are interested in this position?

Experience:

• Customer service: 2 years (Required)
• Google products: 2 years (Required)

Work Location: In person

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