Job description

Primary Talent Partners has a contract opportunity with a large Telecom client in Canonsburg, PA

Essential Job Functions:

• Triage internal and external communications and correspondence from landowners, business partners, attorneys, tax professionals, authorized representatives, customers etc.
• Professionally and effectively develop positive influential relationships and handle inquiries, concerns, and requests to accurately assess and efficiently resolve issues within a timely manner in line with company and landowner expectations.
• Collaborates and builds long term relationships with cross-functional business partners both internally and externally
• Identify leads from our assessments with landowners to assist Real Estate Acquisitions in determining if an opportunity exists for extensions, permanent easements, buyouts, etc.
• Generate and provide financial statements upon requests for reconciliation of accounts.
• Research and abstract data through multiple tools to retrieve information needed to accurately resolve landowner issues. Abstracting the data needed to make an assessment includes interpretation of ground leases and various legal documents, reviewing and interpreting recurring billing, etc.
• Identify billing or data integrity issues, verify accuracy of payments or billings, and notify appropriate contacts if an inaccuracy is determined or escalation is needed.
• Create work tasks and/ or communication as necessary to initiate additional review by Real Estate Specialist where action is needed outside of our realm of authority.
• Determine if ownership change is warranted and distribute ownership change package as deemed necessary. Provide documents to Property Management Operations Team for further processing.
• Facilitate 1099 annual campaign for accounting by resolving landowner questions, concerns, or issues.
• Manage landowner direct deposit process and verification in compliance with Accounts Payable SOX guidelines and returned check tracking and reissuance.
• Develop and maintain an effective working relationship with various business partners to resolve inquiries in a timely manner.
• Identify missing or incorrect property owner’s personal information and take the appropriate actions to update within our corporate systems.
• Assists Property Management Operations and other departments with special projects as needed.

Education/Certifications

• High School Diploma or equivalent
• Some college preferred
• Some Real Estate experience preferred or relevant industry experience

Experience/Minimum Requirements

• At least two (2) years customer support experience

Other Skills/Abilities

• Excellent telephone, written, and oral communication skills
• Ability to solve problems and diffuse angry landowners while maintaining a pleasant demeanor
• Knowledge of MS Office Suite of programs
• Knowledge of JD Edwards is a plus

Working Conditions: Works in a normal office setting with no exposure to adverse environmental conditions. Heavy phone interaction

#PTPStandard

Job Types: Full-time, Contract

Pay: $32.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Canonsburg, PA: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 2 years (Required)
• Property Management/Landowner Affairs: 2 years (Required)
• MS Office: 2 years (Required)

Work Location: In person

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