Job description

Job Profile

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Project Management Manger Sr. within PNC's Merchant Solutions Group, you will be required to occasionally travel. This is a remote position that can sit within the PNC footprint, although it may not be available in all jurisdictions.

The Project Management Manager Sr. will lead a team of project and program managers that comprise the Merchant Solutions Program Management Office. This team will be responsible for the governance of the Merchant Solutions program to include reporting the status of the program on a regular basis, handling the change process and documentation, as well as the steering committee briefing meetings to inform various stakeholders on the overall status and health.

This key role will help create, articulate, and document the policies, procedures, frameworks, and standards that will be used to govern PNC Merchant Solutions. This role will also be responsible for establishing an intake process and incorporating across teams to ensure new requests, enhancements, or updates are documented and prioritized appropriately.

Top candidates will be critical thinkers with a dynamic communication skills and the ability to influence across functional teams and manage third party partner relationships and represent PNC externally.

Qualifications:

• Bachelor’s degree in a related field required. MBA or Master’s degree is a plus.
• 8+ years project management, product and or program management experience.
• 3+ years of management experience with coaching and leadership skills.
• Excellent project management skills; PMP is a plus.
• Previous payments, issuing, and/or acquiring experience.
• Creative problem solving skills with the ability to influence others.
• Excellent verbal, written communication and executive presentation skills.

Job Description

Directs and leads project management department. Is accountable for team's success of project meeting objectives and timeframes. No requirement for project size.
Oversees strategy, processes, resource allocation, budget, guidelines and support of project management team.
Coaches and mentors project managers. Builds, develops, and grows relationships with business partners.
Monitors effectiveness of project management strategies and programs; initiates improvements as necessary.
Creates and maintains communications with governing bodies and interested parties. Partners with liaisons to ensure communication of critical issues in a timely manner.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:
Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
Live the Values - Role models our values with transparency and courage.
Enable Change - Takes action to drive change and innovation that will transform our business.
Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.

Competencies

Accuracy and Attention to Detail – Understanding of the necessity and value of accuracy and attention to detail; ability to process information with high levels of accuracy.

Analytical Thinking – Knowledge of techniques and tools that promote effective analysis and the ability to determine the root cause of organizational problems and create alternative solutions that resolve the problems in the best interest of the business.

IT Standards, Procedures & Policies – Knowledge of and the ability to utilize a variety of administrative skill sets and technical knowledge to manage organizational IT policies, standards, and procedures.

Managing Multiple Priorities – Ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.

Problem Solving – Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply this knowledge appropriately to diverse situations.

Project Administration – Knowledge of, and ability to use, organizational strategies, practices and tools for administering projects.

Project Management – Ability to plan, organize, monitor, and control projects, ensuring efficient utilization of technical and administrative resources, to achieve project objectives.

Work Experience

Roles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry experience is typically 8+ years. At least 5 years of prior management experience is typically required. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.

Education

Bachelors

Additional Job Description

Base salary range ($80,000 to $185,150) commensurate based on skills and experience. Position is eligible for incentive payout based on company and individual performance.

Benefits
PNC offers employees a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include medical/prescription drug coverage (with a Health Savings Account feature); dental and vision options; employee and spouse/child life insurance; short- and long-term disability protection; maternity and parental leave; paid holidays, vacation days and occasional absence time; 401(k), pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about these and other programs, including benefits for part-time employees, visit pncbenefits.com > New to PNC.

Disability Accommodations Statement:
The PNC workplace is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the PNC Careers website or submission process, please call 877-968-7762 and select Option 4: Recruiting or contact us via email at pathfinder@pnc.com.

The Human Resources Service Center hours of operation are Monday - Friday 9:00 AM to 5:00 PM ET.

Equal Employment Opportunity (EEO):
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

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