Starkey is hiring an experienced Program Manager for our Enterprise PMO. If you have 5+ years of Program Management experience in New Product Development and are looking to join a leading Medical Device company that is driven by helping make peoples lives better, then Starkey could be for you!

Headquartered in Eden Prairie, Minnesota, Starkey has more than 5,000 employees globally, operates 29+ facilities and does business in more than 100 markets worldwide. Here’s a video about the people behind Starkey’s groundbreaking innovation:

https://www.youtube.com/watch?v=GjhRQ7qzlI0

The Program Manager is responsible for managing multiple programs (portfolio) that are defined per short-term product roadmap. Work closely with program sponsors, project managers and program teams composed of cross-functional membership from Firmware Engineering, Hardware Development, Product Management, Research, IT, Software Engineering, Operations, Sales and Marketing and other departments to deliver the target functionality on time and on budget. Create, manage, and execute detailed program schedules in a Microsoft Enterprise Project Management (EPM)/SharePoint environment. This is a high visibility role with regular executive management interaction. Possess and demonstrate strategic thinking for reducing program risks and maximizing program benefits. This position interacts with project managers on daily basis, but coaching and mentoring project managers are not part of the responsibility of this position. This position works closely with cross functional groups but is not required to serve as a technical lead.

Job Responsibilities

• Create, maintain, and execute detailed program plans, schedules and timelines using established best practices
  • Work effectively with the cross functional team and Project Managers to develop product development program plans, schedules and timelines including tasks, dates, deliverables, and resource commitments using MS Project and MS Visio.
  • Employ established best practices in schedule, plans and timeline creation and follow the formal Product Development Process (PDP) and established processes.
  • Work with project managers, program teams and department leaders to quickly resolve schedule and resource conflicts
  • Ensure program schedule and portfolio (group of programs) is properly maintained consistent with established best practices, accurate, and kept up to date on a weekly basis

• Work with project managers to meet or exceed scope, date, and cost commitments for programs.
  • Facilitate weekly program meeting using best practices to review programs progress and coordinate required activities
  • Call special team meetings as needed to brainstorm, problem solve, or conduct other activities needed to ensure program success
  • Document meeting minutes, identify assumptions, risks, issues, and assign action items
  • Proactively track, manage, and drive resolution of program risks, issues, and action items on a timely basis

• Anticipate and proactively manage program risks.
  • Proactively assess, identify, and manage program risk and assumptions and establish mitigation and contingency plans
  • Institutionalize risk mitigation and prevention by capturing lessons learned in the formal Product Development Process (PDP)
• Communicate effectively within the program team, project teams (through project managers), contributing departments, and upward to R&D leadership
  • Communicate quickly, accurately, and completely to the program team (& project teams through respective project managers) ensuring that all team members are properly informed, and activities are properly coordinated across departments
  • Communicate outward and upward beyond the program team to stakeholders and leadership in a concise, accurate, complete, and objective way with an emphasis on data and facts.
  • Work closely with Program sponsor to facilitate decisions necessary for successful program delivery.
• Support deployment of new project management tools and practices.
  • Master and promote use of existing project management tools and actively employ new project management tools and policies as they are developed and rolled out
• Identify opportunities for process improvements within R&D PMO.
  • Proactively identify opportunities to improve our project management capability that can result in reduction in product development risk and cycle time
• Other duties/responsibilities as assigned

Job Requirements

• Education: 4 year degree in Engineering, Project Management, or other relevant focus
• Experience: 5 years of project management experience (managing complex projects) in an engineering and new product development environment
• Fundamental understanding of basic electronics and software/firmware programming

Knowledge / Technical Requirements

Proficient with MS Project and MS Office applications

Competencies, Skills & Abilities

• Detail, data, and process driven
• Ability to anticipate roadblocks, diagnose problems, and generate effective solutions
• Excellent interpersonal skills and ability to work with diverse groups
• Strong negotiation, conflict resolution, and interpersonal skills
• Strong analytical and problem-solving skills
• Strong organizational and time management skills
• Excellent oral, written, and presentation communication skills
• Experience in development of technology hardware products, software, and systems
• PMI certification - desirable
• Experience with hearing aids - desirable
• Experience with MS Project Server and MS SharePoint - desirable

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