Job description

Overwhelmingly, people who decide they want to be a part of the Y in Central Maryland tell us they do so because it reflects their values and a conscious decision, they’ve made about how they choose to live their lives. The happiest and most fulfilled Y associates are those who are motivated to help others and who want to be a part of something larger than themselves. If this speaks to your heart, then we invite you to join our team. Be a part of a charitable, mission-driven organization that works for individual and community well-being for all, for a better us.

POSITION SUMMARY:
Under the supervision of the Camp & Family Experience Director, or other assigned associate, Program Associate is responsible for delivering excellent services to all members, guest, and program participants. The primary function of the Program Associate will be to highly engage with members, guest, and program participants including supervising children in particular paid program, and maintaining a safe environment.
These paid programs may include (but are not limited to) Rock Climbing Classes, Sports, Fun Days, Birthday Parties, Leader’s Club

ESSENTIAL FUNCTIONS:

• Reports to work in uniform a minimum of ten minutes prior to assigned shift in order to receive communications and instructions from supervisor or associate.
• Provide excellent services to members, guest, and program participants in the Y center, on the phone, and through email exchange
• Through engagement, build meaningful relationships with members, guest, and program participants with positive and solution driven interaction
• Providing a safe, engaging, and nurturing environment which fosters the social, emotional, physical, cognitive, and creative development of each child in our care
• Effective and appropriate communicate with children and parents/guardian
• Highly engaged with children by guiding children to activities, using their name, and monitor their actions during their usage of the activity
• Responsible for the efficiency of the lesson program through rigorous adherence to standards set for progression and honest evaluation of student's abilities.
• Follow activity curriculum and/or guidance for program
• Interact with children in a positive, caring and respectful manner throughout the program hours.
• Positive role model for children
• Uses behavior management techniques appropriate to the age of the child and the situation according to the Y policies.
• Maintain all proper paperwork including sign in/out process, behavior reports, “boo boo” reports, incident report, etc.
• Must have understanding of the age and stages of youth development, and work with children
• Adhere/enforce to all policies, guidelines, rules, and best practices as outlined by the Y in Central Maryland with positive interaction
• Leader in handling conflict, concerns, member frustrations, and unusual center situations
• Inform proper leaders of operating challenges and/or conflicts during operating hours (either with members and/or associates)
• Focus on quality experiences and engagement within programs, services, and activities
• Promotes a professional image and maintains a clean and safe environment at all times.
• Ability to work with diverse populations
• Attend and actively participate in all meetings as assigned
• Incorporate the four character values of the YMCA: Caring, Honesty, Respect, and Responsibility and adhere to the YCM Code of Conduct
• Communicate the Y mission and objectives to the community.
• Assist in all other areas as assigned.

The Y in Central Maryland provides equal employment opportunities (EEO) to all employees and applicants for employment. Moreover, the Y is firmly committed to celebrating and achieving diversity and inclusion in all we do. We strive to be an anti-racist organization and expect all associates to treat others with respect, kindness and dignity, at all times. Thank you for considering working for the Y in Central Maryland. If being a part of our cause feels right for you, we hope you will join us.

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